JACK EWING
Santa Ana,CA
Summary
Accomplished Shift Leader with 10 years in team oversight and performance monitoring. Specializes in employee mentoring and process improvement to enhance daily operations and customer satisfaction. Thrives in fast-paced environments, delivering superior service through effective teamwork and adaptability. Organized and results-driven, managing multiple priorities while ensuring a clean and welcoming workspace.
Overview
11
11
years of professional experience
Work History
Server and Kitchen Expediter
The Cannery Seafood of the Pacific
Newport Beach, CA
12.2022 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Coordinated food and beverage orders efficiently, enhancing the overall guest experience.
- Trained new staff on operational procedures and service standards, promoting teamwork.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained composure and work quality while under stress.
- Trained new staff on expediting procedures, raising overall competency of the team.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Barista Shift Supervisor
Coffee Bean & Tea Leaf
Lake Forest, CA, USA
10.2017 - 04.2021
- Engaged with customers to discuss menu items and preparation methods, promoting specialty items to enhance sales.
- Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
- Ensured excellent service and conduct to positively impact company reputation.
- Established and adjusted ordering parameters, optimizing inventory management.
- Redesigned training program for new employees to decrease training time and increase training implementation.
- Established and adjusted ordering parameters to manage inventory.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Redesigned training program for new employees, streamlining training process and improving implementation efficiency.
Shift Supervisor
Bruxie
Orange, CA, USA
04.2015 - 08.2017
- Supervised and led employees to maintain productivity and customer service levels.
- Collaborated with team members to enhance performance and implement effective training updates.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Taught staff upselling techniques to meet revenue targets.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Counted cash accurately during shift changes to ensure financial integrity. on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored completion to ensure operational efficiency.
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff, providing actionable feedback to enhance job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Villa Park High School
Villa Park, CA, USA05-2015
Some College (No Degree) - Communications
Fullerton College
Fullerton, CA, USASkills
- Hospitality expertise
- Customer service excellence
- Guest engagement
- POS systems
- Recruitment Strategies
- Cash Handling Ability
- Hiring expertise
- Team Building and Leadership
- Multitasking and organization
- Task prioritization
- Critical Thinking
- Computer Skills
Timeline
Server and Kitchen Expediter
The Cannery Seafood of the Pacific
12.2022 - Current
Barista Shift Supervisor
Coffee Bean & Tea Leaf
10.2017 - 04.2021
Shift Supervisor
Bruxie
04.2015 - 08.2017
High School Diploma -
Villa Park High School
Some College (No Degree) - Communications
Fullerton College