Jack Fellsman
New Haven,MI
Summary
At Urban Air Adventure Parks, as District Maintenance, my role encompasses installation, upkeep of attractions, and building repairs, ensuring the safety and functionality of our facilities across multiple locations. My journey with the company progressed from Membership Ambassador to Assistant General Manager, where I developed core competencies in hiring, cash management, and employee training. I am currently pursuing my associate's degree in information technology with a focus on cybersecurity and am looking for entry-level positions in the IT field to gain experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Maintenance
Urban Air Adventure Park
08.2023 - Current
- Perform Daily/ Monthly attraction inspections
- Oversee the installation of new attractions
- Develop and implement preventative maintenance procedures
- Attraction upkeep/repair
- Building upkeep/repair
- Develop Training plans and mentor prospective maintenance technicians
- Manage and reconcile budget for repairs and maintenance
- Parts order/vendor negotiation
Assistant General Manager
Urban Air Adventure Park
12.2019 - 08.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Membership Ambassador
Urban Air Adventure Park
10.2019 - 12.2019
- Maintained accurate records of member information, ensuring confidentiality and facilitating seamless communication within the organization.
- Monitored trends in membership engagement data, identifying areas for improvement and implementing necessary changes to enhance member experiences.
- Provided exceptional customer service, attending to inquiries and resolving issues related to memberships promptly and effectively.
- Generated increased interest in memberships by organizing engaging events and marketing initiatives.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Lead Court Monitor
Airtime Trampoline Park
06.2016 - 07.2018
Crew Member
Tropical Smoothie
08.2015 - 06.2016
Education
Associate of Applied Science - Information Technology
Macomb Community College
Warren, MI05.2026
High School Diploma -
Chippewa Valley High School
Clinton Township, MI05.2018
Skills
- Recruiting and Hiring
- Customer Service
- Operations and Financial Management
- Staff Management
- Sales Reporting
- General Repairs
- Microsoft Excel
- Microsoft Power BI
- WhenToWork
- Optium8
- Paycor
Certification
- SafeSport trained
U.S. Center for SafeSport Issued Mar 2024 · Expires Mar 2025
- Adventure Attractions Certification Level 1
AIMS International Issued Jan 2024 · Expires Mar 2026
- Google Ai Essentials -Coursera
Timeline
District Maintenance
Urban Air Adventure Park
08.2023 - Current
Assistant General Manager
Urban Air Adventure Park
12.2019 - 08.2022
Membership Ambassador
Urban Air Adventure Park
10.2019 - 12.2019
Lead Court Monitor
Airtime Trampoline Park
06.2016 - 07.2018
Crew Member
Tropical Smoothie
08.2015 - 06.2016
Associate of Applied Science - Information Technology
Macomb Community College
High School Diploma -
Chippewa Valley High School