Jack Gleason
Scottsdale,AZ
Summary
Driven, skilled multitasker with superior work ethic and excellent teamwork, problem-solving and organizational skills. Reliable, self-motivated, and dedicated team player with proven communication skills to help organizations exceed their objectives.
Overview
3
3
years of professional experience
Work History
Valet Driver
Towne Park Parking Solutions
11.2022 - 03.2024
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Contributed to a positive work environment, actively participating in team meetings and providing constructive feedback on processes and procedures.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Demonstrated flexibility in schedule availability, working evenings, weekends, and holidays as needed to accommodate fluctuating business levels.
- Streamlined communication between team members resulting in quicker response times for guest requests.
Juice Barista
Nekter Juice Bar
01.2021 - 10.2022
- Participated actively in weekly staff meetings to discuss ways of improving operations, contributing ideas that led to increased efficiency or improved customer satisfaction.
- Boosted sales and customer satisfaction through engaging with customers and providing knowledgeable recommendations based on their taste preferences and health goals.
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
- Increased repeat business by establishing rapport with customers
- Provided training and support to onboarding employees.
Drywall Delivery Specialist
State 48 Drywall
11.2021 - 05.2022
- Developed strong relationships with clients through excellent communication and professional demeanor
- Provided timely feedback to management regarding route optimizations, vehicle maintenance needs, and customer concerns for continuous improvement efforts.
- Resolved customer issues promptly through effective problem-solving techniques, maintaining a positive brand image.
- Implemented fuel-saving strategies for the fleet of delivery vehicles, contributing to company''s cost reduction efforts.
Education
Bachelor of Science - Business Management
W. P. Carey School of Business, Arizona State University
12.2024
Skills
- Ethical leadership
- Effective problem-solving
- Adaptable to change
- Detail-oriented
- Proficient researcher
- Time management skills
- Patience and composure
- Quick decision making
- Excellent customer service
- MS Office
Leadership Experience
- 08/22/2023-12/09/2023, Team Leader in Cross-Cultural Management, appointed team leader to create, organize, and implement effective procedures and strategies for our team to hit milestones and achieve success.
- 08/01/16-08/01/21, Adoption Coordinator, Home Fur Good, Boys Team Charity, Phoenix, AZ, assisted a rescue and adoption center in completing daily tasks, supported fundraising events and assisted in vaccination as well as adoption days at retail partner locations.
- 09/01/16-05/01/18, Team Captain, Sereno Soccer Organization, Phoenix, AZ, created and managed team building activities on nationally recognized team (ranked #2 in the country), organized and set up community-centric volunteer and extracurricular activities.
Timeline
Valet Driver
Towne Park Parking Solutions
11.2022 - 03.2024
Drywall Delivery Specialist
State 48 Drywall
11.2021 - 05.2022
Juice Barista
Nekter Juice Bar
01.2021 - 10.2022
Bachelor of Science - Business Management
W. P. Carey School of Business, Arizona State University