Jack Greenwood
Sutton,Massachusetts
Summary
Highly motivated graduate with a bachelor's degree in business management, specializing in Marketing. Eager to apply strong communication, organizational, and problem-solving skills to support operational efficiency and contribute to team success while building a long-term professional career.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
The Home Depot
Oxford, Massachusetts
04.2022 - Current
- - Engaged customers to identify needs and deliver tailored support using in-depth product and department knowledge.
- - Addressed and resolved service issues at returns desk, order pickup, and front-end registers, enhancing customer satisfaction.
- - Collaborated with department teams to streamline special orders and ensure product availability.
- - Processed returns, exchanges, and refunds according to store policy guidelines.
- - Maintain in-stock condition for assigned areas while meeting safety and quality standards.
Customer Relationship Management Specialist
Monadnock Millwork
03.2024 - 06.2024
- Delivered insights that guided strategies for attracting new customers, retaining existing ones, and enhancing long-term customer loyalty.
- Developed a comprehensive customer acquisition plan across the three key CRM dimensions - strategic, operational, and analytical.
- Developed slideshow that presented demographic analysis, targeted prospect profiling, marketing strategies, lead campaign management, and data analytics to facilitate informed decision-making and improve customer engagement.
Marketing Internship
YMCA
04.2021 - 08.2021
- Completed marketing internship at YMCA, supporting digital content creation and enhancing internal communications.
- Photographed camp participants, developed engaging social media posts, and prepared presentations for organizational leaders to facilitate effective communication. Produced safety and equipment-use videos and designed promotional flyers while contributing ideas for website updates to enhance community engagement and program visibility.
Education
Batchelor of Science - Business Management
Keene State College
Keene, NH12-2024
Skills
- Customer relationship management
- Salesforce, Microsoft Suite, Google Workspace
- Order management
- POS systems
- Inventory management
- Return processing
- Effective communication
Activity/Awards
Received multiple awards from Home Depot in recognition of exceptional behavior, strong work ethic, and high-quality workmanship.
Volunteer Experience
- Kicks for Cancer, Volunteer, Volunteer to help raise awareness and funding for cancer research
- St. Mark's Church, Volunteer, Volunteer to feed the homeless and senior citizens
Timeline
Customer Relationship Management Specialist
Monadnock Millwork
03.2024 - 06.2024
Customer Service Lead
The Home Depot
04.2022 - Current
Marketing Internship
YMCA
04.2021 - 08.2021
Batchelor of Science - Business Management
Keene State College