Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Wilson

Ardmore,OK

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

12
12
years of professional experience

Work History

Order Picker

Best Buy
08.2023 - Current
  • - Operate Automated Storage and Retrieval Systems (ASRS) for efficient order picking.
  • - Ensure accurate and timely fulfillment of customer orders.
  • - Maintain inventory records and report discrepancies.
  • - Collaborate with warehouse team to optimize workflow.

Operations Manager

Junction 420
04.2018 - 06.2023
  • - Managed a crew of 6 personnel overseeing daily operations.
  • - Handled ordering, bill payments, taxes, payroll, and profit/loss reporting.
  • - Responsible for hiring, terminations, training, and scheduling.
  • - Ensured compliance with operational standards and improved efficiency.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Senior Agent

Strauss Call Center
08.2013 - 04.2018
  • - Managed a team of 22 agents, scaling up to 60 during peak periods.
  • - Scheduled agents for various campaigns and ensured service quality.
  • - Provided mentorship and support to junior agents.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Implemented process improvements in areas that were underperforming.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Education

High School Diploma -

Dickson High School
Ardmore
05-1994

Skills

  • Staff management
  • Relationship building
  • Process monitoring and improvement
  • Complex Problem-solving
  • Team building
  • Attention to detail
  • Customer service
  • Staff development

Timeline

Order Picker

Best Buy
08.2023 - Current

Operations Manager

Junction 420
04.2018 - 06.2023

Senior Agent

Strauss Call Center
08.2013 - 04.2018

High School Diploma -

Dickson High School
Amy Wilson
Want your own profile? Create for free at JobHero.com