Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
Work History
Order Picker
Best Buy
08.2023 - Current
- Operate Automated Storage and Retrieval Systems (ASRS) for efficient order picking.
- Ensure accurate and timely fulfillment of customer orders.
- Maintain inventory records and report discrepancies.
- Collaborate with warehouse team to optimize workflow.
Operations Manager
Junction 420
04.2018 - 06.2023
- Managed a crew of 6 personnel overseeing daily operations.
- Handled ordering, bill payments, taxes, payroll, and profit/loss reporting.
- Responsible for hiring, terminations, training, and scheduling.
- Ensured compliance with operational standards and improved efficiency.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Analyzed and reported on key performance metrics to senior management.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Agent
Strauss Call Center
08.2013 - 04.2018
- Managed a team of 22 agents, scaling up to 60 during peak periods.
- Scheduled agents for various campaigns and ensured service quality.
- Provided mentorship and support to junior agents.
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Implemented process improvements in areas that were underperforming.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.