Jack Heffron
Columbia,MD
Summary
Customer-focused employee offering strong background in Hospitality along with customer service. Strong worth ethic, adaptability and exceptional interpersonal skills. Quickly mastering new skills and looks for opportunities to help, learn, and grow.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hilton
McLean, VA
03.2024 - Current
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
Houseman
Hilton
McLean, VA
05.2024 - 06.2025
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Organized closets and cabinets according to hotel regulations.
- Assisted Housekeepers in changing bed linens when needed.
Assistant Store Manager
Vitamin Shoppe
Crofton, MD
08.2023 - 03.2024
- Acted as the Interim Manager from Aug-Dec 2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Key Holder
Vitamin Shoppe
Crofton, MD
03.2021 - 08.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Built lasting client relationships by organizing and planning sales events.
Sales Associate
Vitamin Shoppe
Crofton, MD
12.2020 - 03.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Hammond High School
Columbia, MD05.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Client Relations
- Multi-tasking
- Sales
- Employee Development
- Business Development
- Staff Supervision
Timeline
Houseman
Hilton
05.2024 - 06.2025
Guest Service Agent
Hilton
03.2024 - Current
Assistant Store Manager
Vitamin Shoppe
08.2023 - 03.2024
Key Holder
Vitamin Shoppe
03.2021 - 08.2023
Sales Associate
Vitamin Shoppe
12.2020 - 03.2021
High School Diploma -
Hammond High School
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