Jack Johnson
Huntington Beach,CA
Summary
Currently a Public Relations major at Long Beach State University, looking to begin my professional career. Bring extensive customer service experience, having worked in the restaurant business for over 5 years, with the latter two of those positions being in a manager role. Looking for a company with professional training and advancement opportunities to help me hone both my Public Relations and professional/managerial skill sets.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Sessions West Coast Deli
05.2022 - 08.2022
- Resolved guests' complaints while maintaining a positive customer environment.
- Managed day-to-day FOH operations to drive quality, and standards, and meet customer expectations.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Did company inventory, handled cash and closed register, worked and fixed POS system, ordered supplies
Server
Beales Texas BBQ
02.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front of House Manager
Fuzzy's Taco Shop
06.2020 - 12.2020
- Resolved guest's complaints while maintaining a positive customer environment.
- Managed FOH wait staff. In charge of salary, scheduling, and shift supervision. Also helped to prepare food on the line, and operated grills. Oversaw nighttime food prep work, and supervised employees who worked closing shifts.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Line Worker
Panera Bread
02.2019 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 01.2017
Education
No Degree - Public Relations
California State University - Long Beach
Long Beach, CA06.2024
Associate of Arts - English Literature
Louisiana State University And A&M College
Baton Rouge, LA05.2022
Skills
- Face to face customer service experience
- Team Oversight
- Guest Satisfaction
- Corporate Regulations
Life-long Team Sports Captain
Grew up with a strong sports base, and through my athletic career was a leader of many of my teams. Named 1st team all-league in high school and was my basketball team, captain, walked on to play basketball at LSU, before career ended due to injury. Have many of the competitive, team builiding, and problem-solving traits I do today due to my participation in team sports.
Additional Information
Community Service:
YMSL (Young Men's Service League) Chapter President Milton, GA
Meals-on-Wheels meal preparation and delivery Milton, GA
Helped mother set u[ and put on Earth Day fest with vendors, 1k+ attendees yearly in Milton, GA
Former MGG (Milton Grows Green) Member - Environmental group active in city government
Timeline
Front of House Manager
Sessions West Coast Deli
05.2022 - 08.2022
Server
Beales Texas BBQ
02.2021 - 08.2021
Front of House Manager
Fuzzy's Taco Shop
06.2020 - 12.2020
Line Worker
Panera Bread
02.2019 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 01.2017
No Degree - Public Relations
California State University - Long Beach
Associate of Arts - English Literature
Louisiana State University And A&M College
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