Jack Johnson
Washington
Summary
Detail-oriented professional with strong skills in market analysis and customer relationship management. Committed to driving improvements in client satisfaction and operational efficiency through effective cross-functional collaboration.
Overview
2
2
years of professional experience
Work History
Account Manager
Insight Global
Arlington
01.2026 - Current
- Managed federal client relationships, enhancing satisfaction and retention.
- Coordinated contract negotiations with government agencies, securing favorable service agreements.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Collaborated with cross-functional teams to define and align client project requirements.
- Maintained accurate records of customer interactions using a CRM system.
Lead Bartender
Mission Group
Washington
02.2024 - Current
- Supervised daily bar operations and ensured smooth workflow during peak hours.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised staff to ensure accurate and efficient task completion.
- Managed inventory and ordered supplies to support seamless bar operations.
- Resolved customer complaints to improve guest satisfaction.
Sales and Marketing Intern
SwitchPitch
Washington
02.2024 - 08.2024
- Devised processes to leverage research data for identifying and capitalizing on advertising opportunities.
- Utilized Salesforce, LinkedIn, and VisitorTrack to organize and manage data effectively.
- Developed relationships with key stakeholders in target markets to enhance collaboration and engagement.
Education
Bachelor of Arts - Public Relations & Strategic Communications
American University
Washington, DC05-2025
Skills
- Customer relationship management
- Contract negotiation
- Market analysis
- Time management
- Sales forecasting
- Hospitality and accommodation
Timeline
Account Manager
Insight Global
01.2026 - Current
Lead Bartender
Mission Group
02.2024 - Current
Sales and Marketing Intern
SwitchPitch
02.2024 - 08.2024
Bachelor of Arts - Public Relations & Strategic Communications
American University