Jack Keeler
Oklahoma City,OK
Summary
I strive to obtain long-term employment with a growth-oriented company where I can express my skills while developing new skills on the job. I would also like to climb the ladder while enriching my life and the life of my family.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator
46th State Erosion Control
06.2018 - Current
- Responsible for all aspects of owning and operating a small business
- 46th State specializes in installation of silt fence and other erosion control measures on job sites
- All materials are estimated and installed per the specifications and plans of the project
- I am involved in all projects
VP of Business Development
Future Incorporated
09.2016 - Current
- Responsible for acquiring new business and developing relationships with current clients
- This includes locating new construction companies and being added to their bidder list, reviewing plans and calculating estimates on earthwork, demolition, and erosion control quantities, and attending all bid related meetings and sealed bid readings
- I am also responsible for all communication with project managers and estimators regarding ongoing work. This includes filling out all paperwork necessary to start a project (such as prequalification forms), all pay application paperwork to ensure Future Inc was paid for work done, and all closing documentation such as final pay applications, lien releases, etc
- I handle all office duties related to a job from the original bidding process to the final completion of the job
- I manage the project from start to finish from the office side
Customer Service Team Lead
The American Precious Metals Exchange
06.2010 - 10.2016
- Responsible for supervising quality control for a team of 10 Customer Service Representatives. This included taking escalated phone calls with customers
- I also monitored phone calls, graded the phone calls, and delivered feedback to representatives in order to develop their job skills
- During my time at APMEX I also handled all email correspondence and feedback for our eBay website. I would respond to all email/message inquiries in a timely manner. I would address all negative feedback left in an attempt to resolve all issues
- I assisted in developing and launching the eBay portion of our business as well
- I would also assist customers with email inquiries and chat inquiries
- I started as a Customer Service Representative and worked my way up to the Team Lead position. I also filled in as interim Department Manager during times when there was not a manager on staff for the department
- When I started at APMEX they did not have a formal training process for the Customer Service Department. During the course of my career, I wrote a complete training manual for the department and I developed and taught a two-week training class for all new employees in my department. I would also teach a two-day class for all new employees in the Sales Department so they could develop an understanding of customer service skills and how to answer inquiries if they were encountered
- During my time at APMEX I was named employee of the month in my department multiple times
Education
High School Diploma -
Bridge Creek High School
Blanchard, OK05-1998
Skills
Creativity
Documentation
Accountability
Adaptability
Attention to Detail
Certification
Licensed Mortgage Loan Originator
FAA Certified Drone Pilot
OSHA 10
Reasonable Suspicion Certification
Timeline
Owner/Operator
46th State Erosion Control
06.2018 - Current
VP of Business Development
Future Incorporated
09.2016 - Current
Customer Service Team Lead
The American Precious Metals Exchange
06.2010 - 10.2016
High School Diploma -
Bridge Creek High School
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