Jack Kelley
San Marcos,TX
Summary
Personable worker with great customer service and order fulfillment skills in high-volume environments. Able to quickly memorize menu items and promote products to increase sales. Dedicated to professionalism, efficiency and best-in-class customer service.
Overview
7
7
years of professional experience
Work History
Carhop Server
Sonics Drive In
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Package Handler
FedEx:Ground
04.2021 - 08.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Court Monitor/Team Leader
Altitude Trampoline Park
05.2019 - 08.2020
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Kept athletic and games equipment and facilities organized and maintained.
- Trained staff members on conducting events and following safety procedures.
Host/Bus Boy
Texas Roadhouse Grill
04.2017 - 09.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Host
La Milpa Mexican Cantina
05.2016 - 10.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Fine Arts - Acting
Texas State University
San Marcos, TX05.2024
High School Diploma -
Denton High School
Denton, TX05.2019
Skills
- Strong Work Ethic
- Excellent customer service
- Building rapport
- Quick Learner
Timeline
Carhop Server
Sonics Drive In
01.2023 - 08.2023
Package Handler
FedEx:Ground
04.2021 - 08.2021
Court Monitor/Team Leader
Altitude Trampoline Park
05.2019 - 08.2020
Host/Bus Boy
Texas Roadhouse Grill
04.2017 - 09.2017
Host
La Milpa Mexican Cantina
05.2016 - 10.2016
Bachelor of Fine Arts - Acting
Texas State University
High School Diploma -
Denton High School