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Dedicated to Customer Service with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing support with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Capable experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Passionate towards Technology and Software, currently enrolled in Edx Computer Science courses with proudly 1 year of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
(I consider one my biggest talents to be my ability to quickly learn new tactics and methods of any kind along with my ability to memorise and comprehend any skill).

Motivated Service Desk Analyst with 2 years of experience in providing technical support to end-users. Skilled in troubleshooting and resolving software and hardware issues, as well as conducting system analyses to identify and resolve technical problems. Adept at communicating complex technical concepts to non-technical audiences and providing excellent customer service to resolve issues in a timely manner. Proficient in various ticketing systems and service desk tools, as well as Microsoft 365 and Windows operating systems. Proven ability to work independently and collaboratively in a fast-paced, high-pressure environment. Seeking to leverage my skills and experience to contribute to a dynamic team and advance my career as a I.T. professional.

Self-motivated professional with outstanding oral and written communication skills and leadership ability. Helps teams produce high-quality work by completing thorough evaluations and continuously improving upon already established procedures. Outgoing and friendly with a strong drive to succeed.

Jack Larsen

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