JACK LEMASTER
Scottsdale,AZ
Summary
Professional project management specialist with robust experience in leading cross-functional teams and driving project success. Strong focus on strategic planning, risk management, and stakeholder engagement. Skilled in resource allocation, process improvement, and conflict resolution, bringing results-driven approach to every initiative. Experienced with leading complex projects from inception to completion, ensuring alignment with business objectives. Utilizes strategic planning and comprehensive risk management to drive project success. Track record of fostering team collaboration and achieving consistent, impactful results.
Overview
9
9
years of professional experience
Work History
Owner
Automotive Ambitions Group LLC
11.2020 - Current
- Company Overview: exotic and performance car dealership
- Co-founder of exotic and performance car dealership
- Responsible for vehicle acquisition, digital advertising and sales
- Exotic and performance car dealership
- Generated $16.4 million in sales revenue since August of 2021.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Coordinated test drives for interested buyers, ensuring a positive experience that showcased each vehicle''s performance capabilities fully.
- Delivered comprehensive product knowledge presentations, highlighting key features and benefits of various vehicles to potential buyers.
- Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.
- Boosted dealership revenue by consistently meeting and exceeding sales targets.
- Managed inventory effectively, ensuring a diverse selection of vehicles was available to meet customer needs.
- Implemented effective negotiation strategies, securing favorable deals for both customers and the dealership.
- Streamlined internal communication between sales, finance, and service departments to improve overall efficiency at the dealership.
- Spearheaded efforts in improving showroom presentation by rearranging vehicle displays and updating promotional materials, resulting in an enhanced customer experience.
- Conducted thorough market research to stay current on industry trends and competitor offerings.
- Assisted with the development of marketing materials that showcased the dealership''s inventory and services effectively.
- Maintained detailed records of all sales transactions, ensuring accuracy in documentation and accounting processes.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Developed strong working relationships with local franchise store to purchase their trade ins and other local wholesalers.
- Examined, selected, and purchased merchandise consistent with quality and safety specifications.
- Achieved consistent on-time deliveries by closely monitoring orders status and maintaining open lines of communication with vendors.
- Reduced fraudulent activities by conducting thorough investigations and implementing effective fraud prevention strategies.
- Reduced loss by implementing effective mitigation strategies and streamlining processes.
- Analyzed historical claim data to identify fraud trends and develop targeted loss prevention strategies.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Increased user comprehension of SOPs by incorporating clear language, visuals, and formatting elements.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Collaborated with marketing team to align social media campaigns with overall marketing objectives.
- Developed an integrated digital marketing strategy that effectively leveraged SEO, SEM, email marketing, and social media advertising tactics to drive traffic and sales leads.
- Managed inventory, bank deposits and marketing.
- Played a pivotal role in raising capital for the partnership, attracting high net worth individuals and institutional investors.
- Organized engaging in-store events to attract potential buyers, increasing foot traffic and brand awareness.
- Maintained detailed records of all customer interactions using CRM software; enabling effective follow-ups leading to increased conversions.
Director of Project Management
Endeavoring Capital LLC
11.2023 - Current
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
- Led the transition from waterfall to agile methodologies for greater flexibility in responding to changing business needs during project execution.
- Contributed to revenue growth by delivering high-quality projects that exceeded client expectations and led to repeat business or referrals.
- Achieved project objectives on time and within budget by effectively managing resources, scope, and risks.
- Accelerated deal flow by establishing strong relationships with entrepreneurs and venture capital firms.
- Facilitated smooth permit acquisition by liaising with local authorities and ensuring compliance with zoning laws and environmental regulations.
- Collaborated with architects, engineers, and subcontractors to develop comprehensive plans for successful projects.
- Kept abreast of industry trends, attending seminars and conferences to continually improve knowledge and skills in the field of finance and investment management.
- Developed comprehensive financial models to support investment decision-making processes.
- Collaborated with compliance teams to ensure adherence to regulatory requirements and company policies.
- Worked closely with the IT department for troubleshooting technical issues related to the e-commerce platform or website functionality.
- Increased sales by developing and implementing effective e-commerce strategies.
- Managed budget allocation effectively across various marketing channels, optimizing spend for maximum return on investment in e-commerce operations.
- Analyzed competitor websites and industry best practices to enhance overall e-commerce strategy continuously.
- Enhanced online presence with high-quality product photography for e-commerce websites.
- Assisted in the development of a company website and online store, allowing for increased visibility and convenient e-commerce options for customers.
- Boosted online presence via website updates, SEO optimization strategies, and e-commerce support.
Owner
Platinum Digital Marketing LLC
01.2020 - 05.2021
- Company Overview: digital advertising agency specializing in Facebook and Google advertisements, website design, brand identity, and content creation for direct to consumer advertising
- Digital advertising agency specializing in Facebook and Google advertisements, website design, brand identity, and content creation for direct to consumer advertising
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales Manager
Power of the Sun LLC
01.2020 - 01.2021
- Company Overview: residential solar power programs
- Managed sales team for residential solar power programs
- Initiated direct to consumer interactions using digital advertising
- Residential solar power programs
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Customer Service Manager
Ace E-Commerce LLC
11.2018 - 08.2020
- Company Overview: multimillion dollar e-commerce brands
- Customer Service Manager for several multimillion dollar e-commerce brands
- Director of Sales and Relations for multiple million dollar e-commerce businesses
- Multimillion dollar e-commerce brands
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Ran targeted marketing ads to attract outside investors to E-Commerce brands to streamline the scaling process.
- Created various templates, SOPs, systems, and email communication to improve the backend as well as lower rates of returns.
Intern
Endeavor Property Holdings
01.2019 - 07.2020
- Managed $10M in investment property renovation as the liaison between the general contractors, subcontractors and investors
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Intern
Orlando Body Shop
01.2018 - 12.2018
- Assisted auto body management and staff
- Proactively observed processes to swiftly gain mastery of new skills and techniques
Ranger
Boy Scouts of America Camp Emerald Bay
01.2017 - 12.2017
- Lead hundreds of Boy Scouts through various camp activities including ocean kayaking and overnight trips
- Engaged with Scouts to identify their strengths and challenges, and communicated with the adult leadership for each Troop
- Responsible for Scout schedules throughout their camp experience
Counselor in Training
Boy Scouts of America Camp Emerald Bay
01.2016 - 12.2016
- Served as volunteer counselor for water sports, crafts, and outdoor skills
- Developed the ability to work as part of a team
- Supported Boy Scout senior leadership and counselors to motivate participation, and create positive learning environment
Education
High School -
Chaparral High School
Scottsdale, AZ05.2020
The Gow School
South Wales, NY01.2018
Skills
- Hard worker
- Reliable
- Persistent
- Punctual
- Staff training and mentoring
- Sales collaboration
- Internet sales
- Self-generated sales
- Sales performance management
- Sales operations management
- Financial record keeping
- Cash handling expertise
- Negotiation
- Persuasion techniques
- Ledger management
- Innovation management
- Project planning and development
- Cross-functional coordination
- Project tracking
- Advanced problem solving
- Processes and procedures
- Work flow planning
- Budgeting and forecasting
- Residential construction
- Commercial construction experience
- Presentations
- Construction management
- Client rapport
- Data review
- Customer relations specialist
- Forecasting
- Purchasing and procurement
- Project estimation and bidding
- Meeting facilitation
- Permit processing
- Quality assurance and control
- Safety protocol
- Organization skills
- Critical Thinking
- Multitasking Abilities
Timeline
Director of Project Management
Endeavoring Capital LLC
11.2023 - Current
Owner
Automotive Ambitions Group LLC
11.2020 - Current
Owner
Platinum Digital Marketing LLC
01.2020 - 05.2021
Sales Manager
Power of the Sun LLC
01.2020 - 01.2021
Intern
Endeavor Property Holdings
01.2019 - 07.2020
Customer Service Manager
Ace E-Commerce LLC
11.2018 - 08.2020
Intern
Orlando Body Shop
01.2018 - 12.2018
Ranger
Boy Scouts of America Camp Emerald Bay
01.2017 - 12.2017
Counselor in Training
Boy Scouts of America Camp Emerald Bay
01.2016 - 12.2016
The Gow School
High School -
Chaparral High School
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