Jack Litton
Manteno,IL
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Regional Loss Prevention Manager
Family Dollar Stores Inc
Tinley Park, IL
03.2017 - 07.2022
Loss Prevention Manager
Sears Logistics Services Inc.
Manteno, IL
05.2006 - 01.2016
- Responsible for implementing and managing all Loss Prevention programs in 2-5m sq
- Ft
- Distribution center, in order to minimize shrink and shortage
- Directed and coached the Loss Prevention/security teams on executing the programs and processes that are in place for shrink safety
- Improved shrink and safety metrics in the second largest distribution center in the network by a savings in excess of $2r the fiscal year
- Focus was on coaching and developing the Loss Prevention/Security teams and holding the leadership accountable for executing company programs
- Partnered with local and state authorities including Chicago Police Department and IL State Police Cargo Theft Task Unit
- Acted as a business partner with multiple stores in cur market to help ensure that loss prevention processes in the stores are being followed and executed correctly
- Managed the store audit program and ensured a complete and thorough reconciliation of outbound freight
- Managed all Workers Compensation and General Liability incidents to ensure speedy resolution and to minimize cost to distribution center
- Completed annual performance appraisals for all staff
- Responsible for leading internal and external investigations into all fraud including workers comp and theft
- Led the network in 2012/2013 for the best Safety record within the logistics market
- Critical input assisted in unit reaching 1,000,000 hours without a Lost Time Accident
- Participated in annual loss prevention managers' horizontal at Corporate Headquarters to provide feedback on the process and how to improve its efficiency and effectiveness.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Director of Security
LaSalle Partners
Chicago, IL
01.1987 - 04.2006
- Responsible for implementing Security/Safety programs for multiple high-rise buildings in Chicago IL
- Supervised up to 90 plain clothes and uniformed security officers and associates
- Responsible for all of the training including: Wicklander & Zulawaski certification, Corporate Security, Theft and Fraud, Personal and corporate safety
- Completed annual performance appraisals for all staff
- Partnership with local and state authorities including Chicago Police Department and Cook County Sheriff's Department.
- Developed effective emergency response plans for various scenarios, improving organizational preparedness.
- Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Collaborated with law enforcement agencies to maintain a secure environment and strengthen community relations.
Education
Associates - Criminal Justice Study, Regarding Criminal Justice
Southern Ohio College
Cincinnati, Ohio06.1982
Skills
- Incident Reporting
- Inventory Control
- Problem Solving
- Employee Training
Timeline
Regional Loss Prevention Manager
Family Dollar Stores Inc
03.2017 - 07.2022
Loss Prevention Manager
Sears Logistics Services Inc.
05.2006 - 01.2016
Director of Security
LaSalle Partners
01.1987 - 04.2006
Associates - Criminal Justice Study, Regarding Criminal Justice
Southern Ohio College