Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jack M Amor

North Lauderdale

Summary

Certified A+ technician with 10 years of experience in the telecommunications industry. Skilled in network installation, troubleshooting, and maintenance for residential and commercial applications. Recognized for exceptional customer service, leadership, and technical expertise. Seeking to leverage industry knowledge to advance in the communications field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Wire Technician

AT&T
05.2015 - Current
  • Installation, Maintenance, and Repair of Network Equipment: Expertly install, maintain, and repair a diverse range of fiber optic and copper network equipment, catering to both residential and commercial clients
  • Utilize specialized tools and techniques to ensure optimal connectivity and service reliability
  • Network System Configuration and Troubleshooting: Configure and troubleshoot various network systems, including U-verse TV, high-speed internet, and advanced VoIP services
  • Employ analytical skills to investigate and resolve complex technical issues efficiently, ensuring minimal interruption to customer service
  • Fiber Splicing, Termination, and Testing: Perform precision fiber splicing and termination, adhering to industry standards to guarantee optimal signal performance
  • Conduct comprehensive testing of installed systems to validate functionality and quality, ensuring delivery of high-speed connectivity
  • Technical Diagnostics and Repair: Execute detailed diagnostics on customer equipment, swiftly identifying and rectifying technical issues
  • Utilize a systematic approach to repairs, minimizing downtime and enhancing consumer satisfaction
  • Customer Education and Support: Proactively educate customers about equipment functionality, network security measures, and best practices to optimize their user experience
  • Tailor explanations to meet individual customer needs, ensuring they feel empowered and informed about their services
  • Safety Council Participation: Serve on the Safety Council, advocating for workplace safety and diligently ensuring compliance with OSHA guidelines and AT&T safety protocols
  • Conduct safety training sessions and risk assessments to foster a culture of safety within the team
  • Mentoring and Leadership: Act as the Lead Technician, mentoring and training entry-level technicians to enhance team performance and skill development
  • Facilitate hands-on training and provide guidance on technical procedures and customer service excellence
  • Collaboration with Engineering and Support Teams: Coordinate closely with engineering and support teams to ensure seamless service delivery and quick resolution of issues
  • Cultivate strong interdepartmental relationships to facilitate effective communication and troubleshooting
  • Recognition for Excellence: Honored on the Director's List for exemplary customer service and high-quality installations, demonstrating a commitment to delivering outstanding results and fostering customer loyalty

CommTech

Comcast
11.2014 - 05.2015
  • Executed comprehensive broadband installation and troubleshooting for a range of services, including voice, video, and data, ensuring optimal functionality and performance for clients
  • Delivered high-quality service by rigorously adhering to company standards and protocols, resulting in enhanced customer satisfaction and loyalty
  • Proactively diagnosed and resolved complex technical issues for both residential and commercial clients, employing advanced problem-solving skills and technical expertise to minimize downtime and enhance user experience
  • Collaborated with cross-functional teams to streamline service delivery processes, contributing to improved operational efficiency and effective communication between departments
  • Maintained accurate records of service requests and resolution steps in the company's management system, facilitating better support and follow-up for future service needs

Education

High School Diploma -

Sheridan Technical College
03.2016

Skills

  • Network installation
  • Troubleshooting
  • Fiber optics
  • Fusion splicing
  • Leadership
  • Team training
  • Customer service
  • Safety compliance
  • Bilingual

Certification

  • CompTIA A+ Certification
  • Fusion Splicing & Fiber Optics Certification, Nashville State Community College, 06/01/16 - 07/01/16
  • OSHA Safety Training
  • Vivian Equipment Training

Timeline

Wire Technician

AT&T
05.2015 - Current

CommTech

Comcast
11.2014 - 05.2015

High School Diploma -

Sheridan Technical College