Jack Massey
Louisville,KY
Summary
I am an extremely motivated individual that loves a challenge or an unfamiliar situation. I find myself to be very adaptable and resilient, so I believe that this allows me to work very well under pressure. I value time management and proficiency with my experience in customer service in order to achieve the best outcome possible in any work environment I'm apart of.
Overview
3
3
years of professional experience
Work History
Cashier/Front End Courtesy Clerk
Kroger
Louisville, KY
02.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product location within the store.
- Promoted loyalty programs to enhance customer engagement and retention.
- Implemented process improvements that reduced checkout wait times significantly.
- Engaged in customer service instances in order to fully best help them.
Tour Guide
Blue Moon Canoe & Kayak of Kentucky
Taylorsville, Kentucky
05.2023 - 09.2023
- Developed engaging narratives to enhance visitor experience during waterway explorations on the Salt River in Taylorsville, Kentucky.
- Performed manual tasks that needed to be done (loading and unloading all the canoes/kayaks every morning and evening).
- Engaged in customer service.
Education
MBA - Clinical Health Management
University of Kentucky
Lexington, KY05-2028
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Proactive
- Team collaboration
- Money handling
- Written and verbal communication
- Conflict resolution
- Determination
Timeline
Cashier/Front End Courtesy Clerk
Kroger
02.2024 - Current
Tour Guide
Blue Moon Canoe & Kayak of Kentucky
05.2023 - 09.2023
MBA - Clinical Health Management
University of Kentucky