Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jon Michael

Prairie Village,KS

Summary

My goal is to become a part of your team, and do my best to provide the services and tasks given to me. I would also like to excel in anything I do and exceed expectations to further my opportunities. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

20
20
years of professional experience

Work History

Cashier/Front End Courtesy Clerk

Hen House
03.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Paraeducator, Special Education

Blue Valley School District
09.2020 - 05.2022
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Reported on student progress, behavior, and social skills to parents.
  • Enhanced student learning by providing individualized support and accommodations for special education students.

merchandiser

Advantage Solutions
09.2016 - 03.2019
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Michigan Industrial Shoe (by Safgard)
04.2017 - 01.2019
  • Warehouse/shipping and receiving
  • Handle purchase return orders of defective footwear and mis-mates
  • General labor of grounds (grass cutting/snowblowing)
  • Head of opening showroom every morning and making sales
  • Fulfilling shipment, transfer, and truck orders
  • As well as general customer service.

Pantry Chef/Bar Back/Dishwasher

Andiamo
04.2014 - 08.2016
  • As a pantry chef, prepared vegetables, meats, and cheeses for the projected amount of sales for the night
  • This also included making dressings, desserts, decorating dessert plates, making flat bread pizzas (including sauce and dough), bread, and making sure my station was clean
  • As a bar back, N/A

Manager/Marketer/In-shop

Jimmy Johns
04.2006 - 03.2013
  • As a manager, dealt with opening procedures/closing procedures, such as; filling out executed on charts (using Microsoft excel spreadsheets and projections), baking bread, slicing meats, cheeses, lettuce and bread on a Hobart slicer and managing labor percentages for the day and staying on top of food cost and further projections
  • As a marketer, made and prepared samples of our product and presented them to businesses in our area
  • As an in-shop, was a sandwich artist, made catering orders, in-shop orders and delivery orders
  • All with accuracy, speed and proficiency
  • Cleaned everything from the bathrooms to the ice machine
  • And if it was super busy and backed up with deliveries, also took those
  • Never once receiving a ticket on the job delivering
  • Fast on your feet! Not on the street! And finally, also worked with our P.O.S (Point Of Sales) system registers very efficiently not only in assuring customer satisfaction, but as well as managerial duties that were given to me.

03.2004 - 10.2006
  • As a landscaper, had to use weed whackers, riding lawn mowers, edging tools, and blowers
  • Also was able to get a little hands-on experience with sprinkler systems
  • Also had to make sure everything had oil and gas.

Education

Certificate -

Schoolcraft College
Livonia, MI
07.2024

Certificate -

Livonia Wide Academy
Livonia, MI
06.2004

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Professionalism and Courtesy

References

  • Sean M. Rutherford, (248) 444-5421, known 7 yrs.
  • Susan Croft, (913) 633-1368
  • Teri L. Hendrix, (313) 399-9794, known 11 yrs.

Timeline

Cashier/Front End Courtesy Clerk

Hen House
03.2022 - 03.2024

Paraeducator, Special Education

Blue Valley School District
09.2020 - 05.2022

Michigan Industrial Shoe (by Safgard)
04.2017 - 01.2019

merchandiser

Advantage Solutions
09.2016 - 03.2019

Pantry Chef/Bar Back/Dishwasher

Andiamo
04.2014 - 08.2016

Manager/Marketer/In-shop

Jimmy Johns
04.2006 - 03.2013

03.2004 - 10.2006

Certificate -

Schoolcraft College

Certificate -

Livonia Wide Academy

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Jon Michael