Jack Matthews
Geneva,Illinois
Summary
Dynamic leader enhancing customer satisfaction and team performance through effective problem-solving and operational efficiency. Strong skills in public speaking and time management support streamlined processes. Leverages warehouse management expertise to implement innovative strategies that drive organizational effectiveness.
Overview
4
4
years of professional experience
Work History
Brown Street Bistro
Flyer Enterprises
Dayton, OH
09.2025 - Current
- Earned recognition from management for consistently exceeding customer service expectations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Initiated conversations with customers to build rapport and enhance their experience.
- Evaluated customer needs promptly to ensure effective service in a retail environment.
- Created innovative solutions that enhanced team collaboration and improved service delivery.
Warehouse Associate
Fully Built
Elburn, IL
04.2022 - Current
- Fulfilled customer orders promptly to meet challenging daily targets.
- Picked items accurately based on order slips or verbal instructions for timely fulfillment.
- Organized and sorted inventory to prepare for shipping orders efficiently.
- Tracked daily inventory levels, reporting discrepancies to maintain optimal stock.
- Updated inventory and production data in warehouse management systems to streamline processing.
- Informed supervisor of damaged products and safety hazards to facilitate prompt resolution.
Education
Bachelor of Arts - Communications Management Minor in Marketing
University of Dayton
Dayton, OH01-2028
High School Diploma -
Marmion Academy
Aurora, IL05-2024
Skills
- Inventory control
- Inventory management
- Process optimization
- Customer service orientation
- Customer engagement
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Leadership development
Activities and Honors
Outreach ministry, Kairos leader and director, Community service with places like my high school, Northern Illinois Foodbank, and Toys for Tots
Affiliations
- Social Chair in Phi Kappa Psi
- Shift Lead Brown Street Bistro
Timeline
Brown Street Bistro
Flyer Enterprises
09.2025 - Current
Warehouse Associate
Fully Built
04.2022 - Current
Bachelor of Arts - Communications Management Minor in Marketing
University of Dayton
High School Diploma -
Marmion Academy