JACK MCARDLE
Duxbury,MA
Summary
Results-driven professional with experience in civil engineering laboratory and field work, performing material testing, data analysis, and on-site evaluations, while working with clients. Hands-on experience in BMW dealership operations as a technician and service advisor in training, combining mechanical aptitude with strong customer communication skills. Founder of a mobile detailing business, leveraging social media marketing, and relationship-based service to build a loyal client base. Known for problem-solving, teamwork, and the ability to translate technical and mechanical knowledge into effective solutions.
Overview
6
6
years of professional experience
Work History
BMW Client Advisor In Training
BMW of North America
Rockland, Massachusetts
08.2025 - Current
- Advised clients on vehicle features and benefits during consultations.
- Assisted in resolving customer inquiries and issues promptly and effectively.
- Resolved customer complaints promptly and professionally.
BMW Service Technician
BMW of North America
Rockland, Massachusetts
02.2025 - Current
- Diagnosed vehicle issues using specialized diagnostic tools and equipment.
- Performed routine maintenance and inspections on BMW vehicles.
- Collaborated with service advisors to identify customer concerns and service needs.
- Repaired and replaced mechanical components in accordance with manufacturer specifications.
- Experienced with BMW dealership computer systems, accurately managing customer records, vehicle inventory, and service documentation.
Laboratory Technician
McArdle Gannon Associates
Pembroke, MA
05.2020 - 01.2025
- Managed multiple simultaneous projects while adhering to strict deadlines.
- Inspected work areas and equipment for compliance with regulations and guidelines.
- Monitored inventory levels of laboratory supplies and ordered additional items as needed.
- Engaged in continuous learning to stay abreast of advancements in laboratory techniques and technologies.
- Maintained and calibrated laboratory instruments to ensure optimal performance and accuracy.
Mobile Car Detailing
Myself
Duxbury, MA
05.2024 - 09.2024
- Self-motivated, reaching out to clients.
- Meet new people and make new connections.
- Utilize social media.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science (B.S.) - Criminal Justice
Suffolk University
Boston12.2024
Skills
- Mechanically inclined
- Good communication skills
- Self-taught automotive skills
- Team player
- Good project execution skills
- Time management
- Detail-oriented
- Problem solving
- Customer complaint resolution
Timeline
BMW Client Advisor In Training
BMW of North America
08.2025 - Current
BMW Service Technician
BMW of North America
02.2025 - Current
Mobile Car Detailing
Myself
05.2024 - 09.2024
Laboratory Technician
McArdle Gannon Associates
05.2020 - 01.2025
Bachelor of Science (B.S.) - Criminal Justice
Suffolk University