Jack Miller
Customer Service & Sales Leadership
Palm Beach Gardens,FL
Summary
I am an extremely motivated, 100% reliable, trustworthy, talented, hardworking, personable restaurant and hospitality professional seeking an opportunity to further develop alongside industry leaders. Results-oriented sales & service leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with ] years of experience in customer service and sales. Tech-savvy with proficiency in office equipment operations.
Overview
8
8
years of professional experience
Work History
Customer Service Leader
Sunburn Cannabis
04.2023 - Current
- Delivery Dispatch- Arranging & routing delivery team
- Patient Coordinator- Scheduling deliveries directly with patients/ outgoing calls in response to web orders as well as handling incoming calls.
- Patient Service - problem solving & assisting with any issues / Assuring complete satisfaction
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
General Manager
Greenline Vapes
4 2020 - 5 2021
- Overall Profit & Loss responsibility for a standalone retail operation throughout COVID restrictions/ disruption
- Recruiting, hiring & training of new employees
- Sourcing & purchasing vape/ tobacco products from both domestic and international suppliers
- Negotiate contracts with external suppliers
- Develop & implement a sales generation plan
- Social Media marketing
- Responsibility for payroll
- Overall responsibility for customer service
- Scheduling & assignment of employee tasks
- Overall responsibility to ensure cleanliness/ sanitation.
Legal Records Coordinator
Sachs Sax Caplan
12.2021 - 01.2022
- Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
- Assisted with record management system implementation and maintenance to streamline operations.
- Developed and implemented new filing system for legal records to improve efficiency.
- Utilized document imaging software to index, store and retrieve records.
Lead Bar Back
Ainslie
08.2019 - 03.2020
- Ability to keep standing for twelve hours or more
- Perfect motor skills and hand-eye coordination
- Extremely quick on feet
- Stocking/ cleaning bar upon arrival
- Carries and taps kegs as needed
- Prepares beer (cooling)
- Prepares fruits (cutting to liking of establishment)
- Prepares glassware (stocking/ polishing) including wine glasses
- Stocks paper/ plastic goods napkins, cups etc
- Stocks liquor/ wine/ beer -taking count of inventory, bringing to bar & arrange to the liking of the bar
- Prepares, labels, dates the juices/ craft liquor batches, and garnish & throws away upon proper expiration
- Stocks ice as needed before well
- Maintains bar cleanliness throughout shift and sanitizes bar after shift
- Breaks down and cleans bar/ bar area accordingly
- Re-stocks bar for next shift
- Assists bartenders/ management as needed.
Legal Records Coordinator
Sachs Sax Caplan
12.2019 - 01.2020
- Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
- Assisted with record management system implementation and maintenance to streamline operations.
- Developed and implemented new filing system for legal records to improve efficiency.
- Utilized document imaging software to index, store and retrieve records.
Lead Bar Back
Jumby Bay Island Grill
01.2016 - 08.2019
- Prepares fruits (cutting to liking of establishment)
- Prepares glassware (stocking/ polishing) including wine glasses
- Stocks paper/ plastic goods napkins, cups etc
- Stocks liquor-taking count of inventory, bringing to bar & arrange to the liking of the bar
- Stocks ice as needed before well
- Maintains bar cleanliness throughout shift
- Breaks down and cleans bar/ bar area accordingly
- Re-stocks bar for next shift
- Assists bartenders/ management as needed.
Education
Baldwin Preparatory Academy
Skills
Excellent Communicator
undefinedAdditional Information - Boys Scouts
Boys Scouts of America, Eagle Scout, Troop 774, 2013, 2017
Timeline
Customer Service Leader
Sunburn Cannabis
04.2023 - Current
Legal Records Coordinator
Sachs Sax Caplan
12.2021 - 01.2022
Legal Records Coordinator
Sachs Sax Caplan
12.2019 - 01.2020
Lead Bar Back
Ainslie
08.2019 - 03.2020
Lead Bar Back
Jumby Bay Island Grill
01.2016 - 08.2019
General Manager
Greenline Vapes
4 2020 - 5 2021
Baldwin Preparatory Academy
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