Powershell
Jack Moore
Madison,WI
Summary
Quality assurance professional with stellar record of collaborating with software developers to produce robust programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Overview
9
9
years of professional experience
Work History
Quality Manager
Epic Health Systems
Verona, Wisconsin
12.2020 - 08.2024
- Led the development and implementation of comprehensive test strategies and methodologies to find and resolve over 300 issues and bugs of varying complexity
- Collaborated with cross-functional teams to understand quality requirements and design effective test strategies
- Mentored and trained a team of 5 members to ensure adherence to best practices and provide technical expertise
- Identified and documented defects, issues, and potential areas of improvement in the software development process
- Conducted root cause analysis of complex issues and worked with the development team to enhance product quality
- Stayed up-to-date with industry trends and best practices in QA and testing to continuously improve testing processes
- Implemented UI automation for improved efficiency replacing over 40 hours of repetitive regression testing and accelerating detection of critical issues in seldom tested workflows.
- Collaborated with QA team to test software quality through manual and automated testing.
Page
Oswego Public Library
08.2015 - 11.2020
- Demonstrated expertise in maintaining organization and adhering to best practices in a high-volume environment
- Provided training to new employees and collaborated with leadership to enhance onboarding processes
- Implemented process enhancements to improve efficiency and quality.
- Utilized effective communication and problem-solving skills to quickly resolve patron issues.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person and by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
Commuter Assistant/acts Mentor
North Central College
06.2018 - 05.2020
- Led a team of students to improve resource tracking through automation
- Mentored students on orientation, questions, and engagement within the college community
- Organized educational workshops and social programming with colleagues
- Collaborated with colleagues to resolve issues and improve processes
- Utilized modern object-oriented programming languages for automation tasks.
- Promoted culture of respect and understanding among students.
- Responded to student inquiries and concerns, offering support and guidance.
Education
Bachelors of Art in History and Minor in Computer Science -
North Central College
Naperville, IL05.2020
Skills
- Quality Assurance (QA)
- Design Review
- C
- Java
- Powershell
- Software Testing & Documentation
- Project Management
- Data Analysis
- SQL
- Corrective Actions
- Continuous Improvement
- Quality assurance standards
Software
Excel
Jira
Accomplishments
- Collaborated with team of 6 in the development of 5+.
- Resolved product issue through consumer testing.
- Saved over 200 hours of regression testing by introducing automated testing and uncovering 12 issues that otherwise would not have been caught until release.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Samuel Beckett
Interests
Dungeons & Dragons
Writing
Programing
Timeline
Quality Manager
Epic Health Systems
12.2020 - 08.2024
Commuter Assistant/acts Mentor
North Central College
06.2018 - 05.2020
Page
Oswego Public Library
08.2015 - 11.2020
Bachelors of Art in History and Minor in Computer Science -
North Central College
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