Jack Morgan
Madisonville,KY
Summary
Results-driven store manager with proven expertise in enhancing customer relations and optimizing store operations. Skilled in problem-solving and training teams to deliver exceptional service.
Overview
9
9
years of professional experience
Work History
Store Manager
Houchens Food Group
Madisonville, KY
10.2025 - Current
- Manage daily operations to ensure efficient store functionality.
- Train and develop team members on customer service best practices.
- Implement inventory management procedures to optimize stock levels.
- Oversee visual merchandising to enhance product presentation and sales appeal.
Assistant Store Manager
Houchens Food Group
Providence, KY
04.2019 - 10.2025
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Assistant Store Manager
Houchens Food Group
Madisonville, KY
04.2018 - 04.2018
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Developed employee schedules, ensuring adequate staffing for peak business hours.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Collaborated with upper management on strategic planning initiatives to improve store performance.
Store Manager
Rulers
Princeton, KY
12.2016 - 04.2018
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Collaborated with vendors to negotiate pricing and improve supply chain efficiency.
- Monitored financial performance metrics to identify areas for cost reduction.
- Enforced safety protocols and compliance standards within the store environment.
Education
Associate of Science - Biomedical Sciences
Madisonville Community College
Madisonville, KY05-1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
Accomplishments
An Army veteran who served in Desert Storm and found a passion for retail management after returning to civilian life.
Timeline
Store Manager
Houchens Food Group
10.2025 - Current
Assistant Store Manager
Houchens Food Group
04.2019 - 10.2025
Assistant Store Manager
Houchens Food Group
04.2018 - 04.2018
Store Manager
Rulers
12.2016 - 04.2018
Associate of Science - Biomedical Sciences
Madisonville Community College