Jack Morrow
Selma,TX
Summary
Results-oriented professional seeking a responsible career opportunity to leverage training and skills for making a significant contribution to company success. Demonstrates exceptional ability to grasp new concepts efficiently and complete tasks with minimal supervision. Proven adaptability and willingness to research, learn, and self-educate on unfamiliar technical concepts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Knight Watch Games, LLC.
05.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Managed inventory control, cash control, and store opening and closing procedures.
- Participated in physical inventory preparation, execution and recordkeeping.
Customer Service Representative
TaskUS USA, LLC.
10.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Experience working with Calabrio, Twilio, Atlassian, and Salesforce
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Service Desk Analyst
EvoTech LLC.
06.2020 - 02.2021
- Provide analysis and trending of security log data from many heterogeneous security devices
- Monitors and analyzes Security Information and Event Management (SIEM) (SolarWinds) to identify security issues for remediation
- Responds in a timely manner (within documented SLA) to support tickets
- Diagnosed and troubleshot hardware, software and network issues.
- Promptly handles incoming support calls in support of our contractual customer SLAs
- Conducts operating system and application patching identified from Tenable Nessus Vulnerability scans
- Scripting used for network management (PowerShell)
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Updates and pushes Windows Defender signatures to remote client sites
- Helpdesk activities provisioning and disabling user accounts in AD
- Experience and working knowledge of PureTech, PureAgent, DragonWave and Eclipse
Lead Intern
Digital Defense Inc.
03.2017 - 10.2019
- Facilitated the production of network scanning devices
- Created Domain Network System (DNS) records for Remote Social Engineering (RSE) activities
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Involved in network and firewall architecture for testing purposes
- Tested functional compliance of company products.
- Participated in phone-based RSE engagements to obtain Personally Identifiable Information (PII)
- Implemented Hypervisor software to manage (VMware, Oracle VirtualBox, Hyper-V) platforms
- Utilized virtual management software (vSphere/vCenter) to create hosted cluster groups with the ability to link them to Network Area Storage (NAS) devices
Education
High School Graduation -
Judson High School
06.2012
Skills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Microsoft Office - Outlook
- Microsoft Office - Access
- C#
- JavaScript
- Windows Server 2008
- Windows Server 2012 R2
- Active Directory
- Virtualization
- Hyper-V
- VMware
- Group Policy Objects (GPOs)
- Backup software
- Anti-virus software
- Windows server patching
- Remediation
- Client support
- Troubleshooting
- Virtual Local Area Network (VLANs)
- Spanning Tree protocol
- Network Address Translation (NAT)
- Access Control List (ACLs)
- Classless Inter-Domain Routing (CIDR) subnetting
Certification
Security+, 12/18
Certificate: Security+
Date Certified: 2018
Timeline
Team Member
Knight Watch Games, LLC.
05.2023 - Current
Customer Service Representative
TaskUS USA, LLC.
10.2021 - 02.2022
Service Desk Analyst
EvoTech LLC.
06.2020 - 02.2021
Lead Intern
Digital Defense Inc.
03.2017 - 10.2019
Security+, 12/18
High School Graduation -
Judson High School
Similar Profiles
Kristen MauffrayKristen Mauffray
Retail Team Member at Knight Watch Games LLCRetail Team Member at Knight Watch Games LLC
Jonathan VermilyeJonathan Vermilye
Building Automation Specialist at Knight Watch IncBuilding Automation Specialist at Knight Watch Inc
Eric VuichardEric Vuichard
Miner Operator, Examiner, Roofbolter at Knight Hawk Coal LLCMiner Operator, Examiner, Roofbolter at Knight Hawk Coal LLC