Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack M. Sanford-Wetherell

Orlando

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Integrated Pest Management Technician

Walt Disney World Resort
02.2023 - Current
  • Improved facility cleanliness, conducting regular site inspections to identify and address potential pest issues.
  • Optimized inventory management by tracking supply levels and ordering necessary materials as needed, minimizing waste and downtime.
  • Developed strong relationships with clients, addressing concerns promptly while providing expert advice on pest management best practices.
  • Increased safety standards by adhering to all applicable regulations and guidelines for pesticide application and handling.
  • Reduced pesticide usage by implementing integrated pest management strategies, promoting sustainable practices.
  • Collaborated effectively with colleagues from various departments, ensuring seamless integration of pest management services within overall facility maintenance plans.
  • Educated clients on preventative measures, resulting in reduced instances of recurring infestations.
  • Exceeded performance targets consistently with efficient use of time and resources during service calls.
  • Identified trends in local pest populations, adapting treatment methods accordingly to achieve maximum effectiveness in controlling infestations.

Part Time Lead Guest Service Representative

Dr. Phillips Center for the Performing Arts
10.2015 - 02.2023
  • Maintained safety and efficiency of Dr. Phillips Center operations for up to 14 colleagues.
  • Assisted guests attending events at Dr. Phillips Center.
  • Accommodated guests with disabilities by providing seating assistance.
  • Executed service recovery solutions when necessary.
  • Collaborated with team to enhance overall guest experience during events.

Service Manager, Branch Manager

Falcon Lawn and Pest Control/ Arrow Exterminators
04.2019 - 02.2023
  • Analyzed service reports to identify improvement areas in operations.
  • Managed team of over 20 employees, ensuring adherence to training standards.
  • Trained and onboarded new employees to uphold company protocols.
  • Resolved escalated customer complaints, transforming challenges into opportunities for loyalty.
  • Maintained monthly sales goals by monitoring branch health and budgets.
  • Addressed complex pest and landscaping concerns with effective solutions.
  • Enforced safety protocols to ensure a secure working environment for all staff members.
  • Collaborated with customers to assess service needs and propose tailored solutions.

Technician

Green Thumb Interior Plant Service
03.2016 - 01.2019
  • Maintained pest-free plants in offices, restaurants, and two malls.
  • Cared for plants through watering, dusting, fertilizing, and insect treatment.
  • Conducted customer meetings to assess service needs and present solutions.
  • Fostered strong client relationships, increasing repeat business through personalized service.
  • Implemented inventory management systems to reduce costs and enhance efficiency.
  • Streamlined scheduling procedures to optimize technician deployment and minimize wait times.

Pest control specialist

Orkin Pest Control
09.2011 - 09.2013
  • Responsibilities: Maintained pest-free living conditions for a field of up to 245 customers
  • Responsible for a designated route of 25 square miles and new services for customers
  • Responded to complex pest concerns
  • Focused on chemical products and pesticides daily
  • Responsible for maintaining a monthly sales goal

Pest control specialist

Massey Preventa Tech
06.2011 - 09.2011
  • Responsibilities: Maintained pest-free work conditions for a field of up to 200 customers
  • Responded to complex pest concerns including bed bugs, rodent, and other insect issues
  • Focused on the safe, controlled mixing of dangerous chemical products and pesticides for use each day
  • Responsible for maintaining a monthly sales goal

Horticulture Specialist

Foliage Design System
10.2010 - 06.2011
  • Responsibilities: Maintained pest free plants on the inside of office, restaurants, and two malls
  • Cared for plants including watering, dusting, fertilizing, and treating insects with insecticide and pesticide soaps
  • Maintained a route of 25 square miles in the Central Florida area

Education

BBA - Accounting

Schaumburg, IL
12-2017

Associate of Science - Horticultural Science

John Wood Community College
Quincy, IL
05-2007

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Employee training and development
  • Conflict resolution
  • Workflow management
  • Decision-making
  • Branch operations management
  • Excellent time management skills
  • Customer relationships
  • Microsoft teams

Certification

  • Licensed GHP, L&O, Termite PCO
  • Certified Bed Bug IMP- Perdue University
  • Quilty Pro

Timeline

Integrated Pest Management Technician

Walt Disney World Resort
02.2023 - Current

Service Manager, Branch Manager

Falcon Lawn and Pest Control/ Arrow Exterminators
04.2019 - 02.2023

Technician

Green Thumb Interior Plant Service
03.2016 - 01.2019

Part Time Lead Guest Service Representative

Dr. Phillips Center for the Performing Arts
10.2015 - 02.2023

Pest control specialist

Orkin Pest Control
09.2011 - 09.2013

Pest control specialist

Massey Preventa Tech
06.2011 - 09.2011

Horticulture Specialist

Foliage Design System
10.2010 - 06.2011

BBA - Accounting

Associate of Science - Horticultural Science

John Wood Community College

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Jack M. Sanford-Wetherell