Driven Program Management Analyst with a proven track record at Liquidity Services, enhancing process efficiency and maximizing recovery across sales channels. Excelled in team leadership at Amazon, managing a team of 90 to surpass customer expectations. Skilled in Microsoft Excel and fostering cross-departmental collaborations, I significantly improve reporting efficiencies and operational outcomes.
• Allocate inventory to multiple sales channels ensuring the highest level of recovery on different marketplaces
• Analyze key performance indicators to ensure accounts meet growth and profitability
• Produce regular and ad hoc reporting for senior leadership to automate and drive reporting efficiencies
• Coordinate across departments to improve processes to support customer business segments
• Manage and own Amazon program accounting for over 50% of quarterly revenue in the Retail Supply Chain Group
• Majorly contributed to the highest grossing year in RSCG history in fiscal year 2023
• Coach, manage, and develop a team of 90 Amazon warehouse associates
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
• Communicate policies to my team and act as the primary information source for my team
• Collaborate with management in other process functions in order to exceed customer expectations
• Managed shift that held record for non-sort DCA6 PPH with 43
• Worked with WMS to create a demo within a test environment looking at key processes in the warehouse
• Created a modular dashboard using data in The View using query language
• Created an LMS observation database that populates similar statistics acquired in BBS
• Presented LMS database to company executives looking to implement the product