Jack O'Malley
Tampa
Summary
Highly motivated Business Analyst seeking an opportunity to leverage my analytical, technical, and problem-solving skills to drive data-informed decision-making and support organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst
USAA Federal Savings Bank
08.2024 - Current
- Develop partnerships with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence enablement efforts. Includes collaborating on the design and implementation of technical standards and governance practices
- Apply data visualization best practices - identify and interpret trends or patterns while following standard Enterprise branding
- Understand the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis)
- Act as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value
- Develop basic knowledge of relevant data, information, and application architecture decisions
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Bank Sales & Service Contact Center Representative
USAA Federal Savings Bank
05.2023 - 08.2024
- Handled routine to moderately complex inbound and outbound member calls
- Helped identify member needs and give pertinent solutions
- Advised and educated members on available digital tools and resources
- Facilitated the financial security of members through need-based sales and service conversations
- Utilized NICE scheduling based off business needs
Porter
Ed Morse Cadillac
05.2021 - 04.2023
- Transported cars between display areas, workshops, storage facilities, and customer pickup locations
- Managed the stock of vehicles
- Assisting customers by answering questions, filing requests and/or meeting transportation needs
- Analyzed vehicles tire tread, alignment and battery performance
- Collected customer data through vehicle RO or VIN number
- Completed offsite assignments to aid with management
Warehouse & Sales Manager
Rich Co. Fireworks LLC.
06.2016 - 12.2022
- Initiated and integrated POS systems
- Trained employees on how to properly use the POS systems
- Collected data and managed inventory in the warehouse
- In charge of ordering merchandise online and through wholesalers
- Analyzed patterns and trends to help create sales tactics
Education
Bachelor of Science - Business Analytics & Information Systems
University of South Florida
Tampa, FL12-2022
Skills
- Microsoft 365
- Business efficiency improvement
- Google Workspace
- Data Analysis
- Tableau
Certification
Texas A&M, The Business Analytics & Operations Certificate
Timeline
Business Intelligence Analyst
USAA Federal Savings Bank
08.2024 - Current
Bank Sales & Service Contact Center Representative
USAA Federal Savings Bank
05.2023 - 08.2024
Porter
Ed Morse Cadillac
05.2021 - 04.2023
Warehouse & Sales Manager
Rich Co. Fireworks LLC.
06.2016 - 12.2022
Bachelor of Science - Business Analytics & Information Systems
University of South Florida
Similar Profiles
John CaicedoJohn Caicedo
Customer Service/Sales Associate at USAA Federal Savings BankCustomer Service/Sales Associate at USAA Federal Savings Bank
Hilary AlegriaHilary Alegria
Deposit Services Representative at USAA Federal Savings BankDeposit Services Representative at USAA Federal Savings Bank
Desiree PerezDesiree Perez
Website Customer Support Specialist at USAA Federal Savings BankWebsite Customer Support Specialist at USAA Federal Savings Bank
Amanda MartinezAmanda Martinez
Profile Recovery/Customer Service Representative at USAA Federal Savings BankProfile Recovery/Customer Service Representative at USAA Federal Savings Bank
Cameron ZielinskiCameron Zielinski
Dog Walking Volunteer at Humane Society of Tampa BayDog Walking Volunteer at Humane Society of Tampa Bay