Jack O'Neil

Buckeye,AZ

Summary

Hardworking BAS Controls Technician skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.

Overview

Certification

years of professional experience

Work History

BAS Service Specialist

Divcon

09.2025 - 04.2026

Performed commissioning, service, and troubleshooting of Delta Controls BAS equipment including enteliWEB, Red5 EDGE/FIELD controllers, eBMGR, and eBCON units across commercial and data center sites.
Diagnosed and resolved complex BACnet network faults using Wireshark packet capture analysis, identifying issues including NP5/BACnet Ethernet conflicts silently blocking BACnet/UDP/IP, malformed NPDU packets, and misconfigured Who-Is queries.
Performed RS-485 physical layer setup and signal diagnostics for a Modbus RTU integration; identified ground potential differences and VFD-induced environmental noise as root causes and coordinated a full cable repull to resolve signal instability.
Diagnosed and resolved a failed enteliWEB reinstallation by identifying orphaned PostgreSQL data directories blocking database initialization; cleared locked install artifacts across Windows services, DLL files, and MSI registry entries to restore a functional eWEB instance.
Managed enteliWEB server administration including upgrade path planning (v4.27 to v4.32) and manual plugin installation via about.json version compatibility editing.
Commissioned LINKnet thermostat networks, performed BACnet net number conflict analysis across 274-device, five-RTU installations, and brought offline controllers back online through eWEB configuration corrections.
Completed Delta Controls Field Technician Certification (FTC) during tenure.

Low-Voltage Electrician / BAS Installer

Arizona Controls Specialists

06.2023 - 07.2024

Deployed and wired Delta Controls BAS equipment onto commercial HVAC systems under direction of project managers, adhering to installation standards and client protocols.
Gained foundational hands-on experience with Delta Controls product line and BACnet network infrastructure across multi-site commercial environments.
Collaborated with engineers and PMs to complete installations on schedule while maintaining site safety and documentation standards.

Machine Installation Contractor

TSMC Fab 21

10.2022 - 06.2023

Developed and delivered a machine installation training program in collaboration with international engineers at the TSMC Fab 21 semiconductor facility.
Ensured compliance with strict installation and security protocols in a controlled fabrication environment.

Solar Service Technician

SunPower

09.2021 - 10.2022

Transitioned from installation to service role, independently troubleshooting and resolving technical issues on residential solar systems.
Provided customer-facing technical support while maintaining detailed service records and escalating complex issues appropriately.

Education

Bachelor of Science - Electrical Engineering

Arizona State University

Skills

BAS/BMS Platforms: Delta Controls enteliWEB (v427–v432), eBMGR, eBCON, Red5 (EDGE, FIELD, PLUS)
Protocols: BACnet/IP, BACnet MS/TP, Modbus RTU, BACnet Ethernet (NP5), RS-485, LINKnet
Networking: BACnet packet capture analysis (Wireshark), BBMD, IP routing, VLAN awareness, TCP/IP
Tools & Software: Proviso, ModScan/OpenModScan, Modbus Poll, enteliWEB admin, eWEB plugin installation
Electrical: Low-voltage field wiring, EMT conduit bending, AC/DC troubleshooting, RS-485 bus topology
IT/Cyber: Google Cybersecurity Cert, SIEM (Splunk), IDS (Suricata), Linux, NIST CSF, Wireshark
Professional telephone demeanor

Customer relationship management (CRM)
Problem-solving
Critical thinking
Decision-making
Technical troubleshooting
Documentation
Technical support

Interests

Tech enthusiast, passionate about exploring the latest advancements and innovations
Avid Reader
Enjoy participating in rucking for overall physical and mental well-being
Documenting and sharing travel experiences
I like working with my hands and fixing things
Gym Workouts