Jack O'Toole
Nanuet,NY
Overview
5
5
years of professional experience
Work History
Golf Caddy, Bagboy, Valet
Montammy Golf Club
Alpine, NJ
05.2021 - Current
- Repaired divots and ball marks and raked bunkers to increase course attraction.
- Helped lower handicaps of golf players through my knowledge of golf, course and weather conditions.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Maintained smooth pace of play for golfers on course.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Issued and collected claim tickets and processed valet parking fees.
- Maintained, stocked, cleaned golf range and carts for members
Claims Analyst
Financial Recovery Strategies
South Hackensack, NJ
02.2020 - 04.2021
- Developed deep knowledge with Unclaimed Property amendments in every US state.
- Filed unclaimed property claims on behalf of businesses such as Bowlero, Hard Rock, Hertz, Honeywell, Petsmart.
- Communicated and coordinated with state employees and state treasurers
- Communicated with company officers through email and phone.
- Consistently reached and exceeded my daily 50 claim quota.
- Filed claims with proper company agreement documentation, power of attorney agreements, company officer ID card.
- Created claim reports and Green sheets through use of Microsoft Excel
- Accessed public records through LexisNexis in order to have proof of address on behalf of these businesses.
- Received payment on claims filed for clients.
- Presented powerpoint presentations to superiors on potential new clients.
Waiter, Food Runner, Busser
The Pearl River Saloon
Pearl River, NY
10.2017 - 09.2020
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained average gratuity of over 20%.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Associate of Science -
Rockland Community College
Suffern, NY12.2021
Bachelor of Arts - Economics
Binghamton High School
Binghamton, NY05.2024
High School Diploma -
Pearl River High School
Pearl River, NY06.2019
Skills
- Staff Training
- Adaptable and Flexible
- Microsoft Excel Experience
- LexisNexis Experience
- Strong Communicator
- Conflict and Complaint Resolution
- Service-Oriented
- Menu Memorization and Presentation
- Customer Service and Rapport
- Team Leadership
- Reservations Management
- Courteous and Strong customer service skills
Accomplishments
I was the secretary of my student council in High School for four years. Worked my way up in a restaurant through effectiveness and good work ethic. I was such a strong worker that my boss allowed me to start serving at tables at the age of 16. I consistently get positive reviews from the customers I serve.
High School Secretary for all four years
I helped manage my grade's class fund. Helped raise money through numerous fundraisers. Communicated and acted as a resource to all 207 classmates in my graduating year. I had great relationships with many of my teachers and acted as a representative on behalf of my peers.
Timeline
Golf Caddy, Bagboy, Valet
Montammy Golf Club
05.2021 - Current
Claims Analyst
Financial Recovery Strategies
02.2020 - 04.2021
Waiter, Food Runner, Busser
The Pearl River Saloon
10.2017 - 09.2020
Associate of Science -
Rockland Community College
Bachelor of Arts - Economics
Binghamton High School
High School Diploma -
Pearl River High School