Jack Parker
Raleigh,NC
Summary
Automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with various components and vehicle systems. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. ASE Master Certified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Service Technician/Shop Assistant
Cw Performance : Mercedes-benz Service And Repair
09.2021 - Current
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, and steering mechanisms of automobiles.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Efficiently coordinated with parts department to ensure timely arrival of necessary components needed to complete repairs.
- Streamlined repair processes by effectively managing time spent on individual tasks while maintaining high-quality results.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Developed user manuals and technical documentation to increase usability.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Skilled at working independently and collaboratively in a team environment.
- Read and followed technical documentation to complete accurate repairs.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shop Assistant/Assistant Service Writer
Cw Performance : Mercedes-benz Service And Repair
09.2021 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Used in-store system to locate inventory and place special orders for customers.
- Streamlined store operations with effective inventory management and restocking practices.
- Processed shipments upon arrival, quickly updating inventory systems for accurate tracking.
- Checked incoming orders and organized new stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Harris Teeter Grocery Store
08.2018 - 05.2019
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Science - Engineering Mechanics
Wake Technical Community College
Raleigh, NC05.2023
High School Diploma -
Apex Friendship High School
Apex, NC05.2020
Skills
ASE Master Certified
Valid Driver's License
Vehicle Safety and Maintenance
Problem-Solving
Testing and evaluation
Project estimation and bidding
Vehicle Inspection
Engine Tuning and Analysis
Tire balancing
Aftermarket Component Installation
Parts Replacement
Multimeter usage
Certification
- ASE Certification - Master Automobile Technician (ASE-5979-6031) - Expires June, 2029
- ASE Certification - A9 Light Diesel Engines
Timeline
General Service Technician/Shop Assistant
Cw Performance : Mercedes-benz Service And Repair
09.2021 - Current
Shop Assistant/Assistant Service Writer
Cw Performance : Mercedes-benz Service And Repair
09.2021 - Current
Cashier
Harris Teeter Grocery Store
08.2018 - 05.2019
Associate of Science - Engineering Mechanics
Wake Technical Community College
High School Diploma -
Apex Friendship High School
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