Jack Piephoff

Application Support I May 2024 - May 2026

• Expanded from Help Desk scope to own tier I CRM and sales-app support, increased training, and Knowledge Base governance
• Supported CRM adoption by building tutorials, hosting trainings and partnering with Sales on feature rollouts
• Led IT operations for high-profile board meetings in NYC and LA, ensuring reliable A/V and web conferencing connectivity in high stakes environments with company leaders
• Administered key platforms (Compliance Training, Verizon, Active Directory, Adobe, and presentation tools)
• Executed asset inventory projects across office and remote sites to improve management of company hardware

Help Desk Administrator August 2022 -May 2024

• First point of contact for security incident responses including malware and phishing; worked with Network and System Administrators to quickly protect company resources from malicious access
• Delivered end-user support for 300+ employees via ticketing, walk-ups, and phone
• Supported CRM and sales apps, Microsoft Enterprise Suite, Windows 11/macOS users (on-site and remote), Mobile Device Management and more
• Provided A/V and web conferencing support (Crestron, Verizon BlueJeans, Webex, Teams, Zoom)
• Played a key role in telecom modernization: migrated from RingCentral to Microsoft Teams Phone saving the company $100,000
• Onboarded new hires: account provisioning, device setup, and day-one training and support

• Partnered with faculty to deliver classroom technology needs and provide real-time support
• Durinf hybrid learning by facilitating two-way communication between online students and in-room classes