Jack Pigou
Warren,CT
Summary
Dynamic professional with a proven track record in customer service and exceptional instructional skills, demonstrated at Vail Ski Resort. Expert in engaging clients and fostering lasting relationships. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Zipline Guide
Zipline Adventures
05.2024 - 09.2024
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Conducted up to 4 tours a day with group sizes varying from 4-20 people
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Prepared reports for management regarding status and progress of recreational activities.
Certified Ski Instructor
Vail Ski Resort
11.2021 - 04.2024
- PSIA Alpine 1, Children Specialists 1, Freestyle 1 certifications.
- Taught primarily private lessons with families and individuals of varying ages and skill level.
- Built long lasting relationships with a list of clients to insure return business for ski school.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed and maintained network of professional resources to refer clients to.
Server
Red Sky Golf Course
05.2023 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted the bar with making and serving wine and cocktails.
- Set up and break down member banquet events of up to 100 people.
Podcast Editor
StereoType Studio
06.2019 - 01.2020
- Mixed and mastered vocal quality and arrangements of segments.
- Prepared for recording sessions by greeting guests and explaining the set up of the studio and equipment.
- Generate leads through word of mouth and social media marketing.
- Managed recording appointments of up to 6 different podcast hosts.
Education
Associate of Arts - Arts And Entertainment Management
Drexel University
Philadelphia, PA01-2017
Liberal Arts
Rollins College
Orlando, FL01-2015
Skills
- Excellent communication
- Experienced with customer facing roles
- Safety management
- Instructional skills
- Some French speaking
- Engaging and Outgoing
- Audio engineering/DJ
- Social media marketing
Timeline
Zipline Guide
Zipline Adventures
05.2024 - 09.2024
Server
Red Sky Golf Course
05.2023 - 09.2023
Certified Ski Instructor
Vail Ski Resort
11.2021 - 04.2024
Podcast Editor
StereoType Studio
06.2019 - 01.2020
Associate of Arts - Arts And Entertainment Management
Drexel University
Liberal Arts
Rollins College
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