Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoe Capdevila Soler

Haiku,HI

Summary

Friendly and traveler girl, with a lot of experience in tour guiding, excelling in trip planning and customer service. Proven ability to create memorable experiences through effective communication and adaptability. Recognized for promoting conservation awareness and fostering teamwork, ensuring guests enjoy personalized adventures while prioritizing safety and satisfaction.

Overview

6
6
years of professional experience

Work History

Zipline Guide

Northshore Zipline Maui Hawaii
11.2024 - Current
  • Led large groups on zipline excursions while managing time effectively to ensure smooth operation for all participants.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Guide and talk about hawaiian culture, improving my socialization and tourguiding skills.
  • Provide increible and fun experiences for the guests.
  • Promoted conservation awareness during tours by educating guests about the local ecosystem and wildlife management practices.

Create Trips for Friends and Family Members

Myself
01.2020 - Current
  • Organize trip schedules for a lot of people, since I am very efficient at research, tours, hotels, and everything required in travelling
  • Personalize adventures for each personality
  • Make all the flight and accommodation reservations myself
  • Have great reviews of each of the experiences provided
  • Videocalls and answer messages instantantly in each of my guests journeys.
  • Friendly, responsible, compromise, organize and love to share my passion for travelling!

Private Tourguide

Hana Tours
02.2024 - 01.2025
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Server

1 Hotel South Beach
10.2021 - 05.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Had a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

I Studied 3 Years

Lic in Enviornment And Renewable Energies
Siglo 21

High School Diploma -

Rosarito Vera Peñaloza
Cord, AR
12-2020

Skills

  • Leadership qualities and route, trip planning
  • Weather monitoring and Environmental awareness
  • Multilingual abilities, Teamwork, Flexibility
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service, Problem-solving, Time management
  • Multitasking Abilities, Excellent communication, Organizational skills
  • Adaptability and flexibility, Activity planning and coordination, Emotional support

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Zipline Guide

Northshore Zipline Maui Hawaii
11.2024 - Current

Private Tourguide

Hana Tours
02.2024 - 01.2025

Server

1 Hotel South Beach
10.2021 - 05.2022

Create Trips for Friends and Family Members

Myself
01.2020 - Current

I Studied 3 Years

Lic in Enviornment And Renewable Energies

High School Diploma -

Rosarito Vera Peñaloza

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Zoe Capdevila Soler