Summary
Overview
Work History
Education
Skills
Timeline
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Jack Porterfield

Wylie

Summary

Dynamic and adaptable professional with a strong background in network operations at Verizon Business. Proven problem-solver with exceptional teamwork skills, adept at managing high-bandwidth Ethernet activations. Recognized for delivering outstanding customer service and maintaining operational efficiency, while fostering a positive and collaborative work environment.

Overview

30
30
years of professional experience

Work History

Engr II-Ntwk Operations

Verizon Business
05.2000 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Responsible for High bandwidth Ethernet activations 1G and below
  • Knowledgeable in Cisco/Juniper routers and Ciena /Overture/Canoga Switches.
  • Worked directly with customers on government accounts to include troubleshooting activation issues that would arise.
  • Prior to ethernet activations I worked HBW installation and maintenance, which included testing and acceptance of circuits delivered by our local exchange carriers.
  • I started with Verizon/Worldcom as a terminal technician maintaining equipment ranging from Tellabs5500-OC198'S to M13 muxes, and running optical fibers and copper patches.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

0311 Infantry Rifleman

United States Marine Corps
07.1995 - 07.1999

I was a Rifleman/Infantry assigned to Lima Co. 3/1 achieving the rank of E-4 Corporal. I was then assigned the position for Company Police Sergeant responsible for the logistical support for the needs of the company ranging from barracks upkeep/Maintenance to supplies and food for our unit during field exercises. I was given a Honorable DIscharge at the completion of my enlistment.

  • Analyzed operational efficiency, identifying areas for improvement in tactics and resource allocation.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Maintained accurate inventory of weapons, ammunition, and equipment for effective resource management during deployments.
  • Maximized mission success with precise marksmanship skills, consistently hitting targets at long range distances.
  • Operated advanced communication systems to maintain situational awareness among team members during complex operations.

Education

High School Diploma -

L.V. Berkner
Richardson, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Engr II-Ntwk Operations

Verizon Business
05.2000 - Current

0311 Infantry Rifleman

United States Marine Corps
07.1995 - 07.1999

High School Diploma -

L.V. Berkner