Summary
Overview
Work History
Education
Skills
Timeline
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Jack Raybourn

Summary

I am seeking to join a values-driven organization that appreciates and invests in its employees, where I can use my skills to enhance team performance, strengthen client relationships, and support long-term business success. I am a dedicated and results-driven professional with a strong background in leadership, communication, and customer service. Recognized for fostering positive team environments, resolving challenges, and consistently delivering exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Director of Talent Acquisition

Chick-Fil-A Waxahachie North
12.2024 - Current
  • Developed and implemented talent acquisition strategies to attract top-tier candidates.
  • Streamlined recruitment processes, reducing time-to-fill for key positions.
  • Collaborated with hiring managers to define role requirements and create effective job descriptions.
  • Utilized applicant tracking systems to manage candidate pipelines efficiently.
  • Created and developed Chick-Fil-A Waxahachie's hiring and onboarding processes to allow flawless execution when interacting with applicants.
  • Lead a kitchen team and grew sales to have record sales profit.

Director of Kitchen Talent

Chick-Fil-A Waxahachie North
12.2023 - Current
  • Led team to enhance customer service protocols, resulting in improved guest satisfaction scores.
  • Developed and implemented training programs for staff, increasing operational efficiency and employee retention.
  • Streamlined inventory control processes, reducing waste and ensuring controlled monthly food cost.
  • As part of the store management team we grew the stores sales averaging almost 1.1 million a month in sales over 2024.

Field Trainer

Chick-Fil-A
03.2023 - 04.2023
  • Delivered on-site training sessions to enhance team knowledge and operational efficiency.
  • Developed training materials and resources tailored to employee needs and organizational goals.
  • Worked under Chic-Fil-A corporate to help retrain a struggling location to operational excellency.

Kitchen Trainer

Chick-Fil-A Waxahachie North
11.2021 - Current
  • Facilitated conflict resolution among team members, fostering a collaborative work environment focused on achieving shared goals.
  • Implemented safety protocols in the kitchen, resulting in fewer accidents and increased staff awareness.
  • Improved kitchen efficiency by streamlining training processes and implementing standardized procedures.
  • Strengthened communication between front-of-house and back-of-house staff, resulting in a more seamless dining experience for customers.
  • Conducted thorough performance evaluations for trainees, providing constructive feedback and recommendations for improvement.
  • Optimized workflow strategies within the kitchen through regular process analysis and modification when necessary.
  • Maintained a clean and sanitized workspace in accordance with health department regulations, contributing to consistently high inspection scores.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed food preparation and cooking activities to meet health and safety standards.

Kitchen/Delivery Team Member

Chick-Fil-A Waxahachie North
05.2021 - 09.2021
  • Navigated various traffic conditions efficiently, utilizing GPS technology and personal knowledge of local roads.
  • Mentored new team members on best practices for delivering goods safely and efficiently.
  • Reduced instances of damaged products by following proper handling procedures during transport.
  • Streamlined delivery routes for improved efficiency and reduced fuel consumption.
  • Maintained positive relationships with clients through professional communication and conflict resolution.
  • Collaborated with team members to coordinate deliveries, resulting in increased productivity.


Production Technician

Twisted Tech
06.2018 - 05.2020
  • Worked on a select team to rehabilitate electronic tablets, which had been issued to inmates in the federal penitentiary system.
  • Collaborated with team members to streamline production processes, enhancing overall operational efficiency.
  • Trained new staff on safety protocols, equipment operation, and best practices for production tasks.

Pool Technician

Clear Connection Pool Services
09.2018 - 03.2020
  • Conducted comprehensive pool maintenance, including water testing and chemical balancing.
  • Diagnosed and repaired pool equipment, ensuring optimal functionality and safety standards.
  • Implemented efficient cleaning protocols for pool surfaces, enhancing overall customer satisfaction.
  • Collaborated with clients to understand specific needs and wants to provide tailored service solutions.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.

Education

Kinesiology

Tarleton State University
Stephenville, TX

Skills

  • HR metrics and analytics
  • Leadership skills
  • Employee relations
  • Customer Service and Relations
  • Effective Communication Skills
  • Efficient Learning and Skill Retention
  • Onboarding strategies
  • Candidate sourcing
  • Interviewing techniques
  • Labor law compliance
  • Talent management
  • Marketing Skills

Timeline

Director of Talent Acquisition

Chick-Fil-A Waxahachie North
12.2024 - Current

Director of Kitchen Talent

Chick-Fil-A Waxahachie North
12.2023 - Current

Field Trainer

Chick-Fil-A
03.2023 - 04.2023

Kitchen Trainer

Chick-Fil-A Waxahachie North
11.2021 - Current

Kitchen/Delivery Team Member

Chick-Fil-A Waxahachie North
05.2021 - 09.2021

Pool Technician

Clear Connection Pool Services
09.2018 - 03.2020

Production Technician

Twisted Tech
06.2018 - 05.2020

Kinesiology

Tarleton State University

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Jack Raybourn