Jack Rood
Tempe
Summary
Results-driven professional with extensive experience in team leadership and operational management. Strong verbal and written communication skills support a commitment to maintaining high standards of customer service and workplace efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
10.2025 - Current
- Assisted in daily operations by coordinating team on different tasks and assignments.
- Supported management in training new employees on safety protocols and operational procedures.
- Monitored inventory levels to ensure adequate stock for service needs.
- Implemented procedures for maintaining cleanliness and organization in work areas.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to streamline workflow and improve efficiency.
Pickup Shift Supervisor
Frys Food
01.2025 - 10.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained team members on operational procedures and best practices
- Completed order runs throughout the store in a timely and effective manner
- Delivered orders to peoples cars while providing excellent customer service guaranteeing satisfaction every time.
- Conducted routine inspections to check quality and compliance with established specifications.
Cashier
Frys Food
01.2025 - 10.2025
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service requests.
- Maintained cleanliness and organization of checkout area.
- Handled cash and credit transactions while ensuring security protocols.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints effectively to ensure satisfaction.
Team Sports Sales Associate
Dicks Sporting Goods
12.2023 - 12.2024
- Assisted customers with product selection and provided detailed information on team sports equipment.
- Utilized point-of-sale systems to process transactions and manage inventory effectively.
- Collaborated with teammates to maintain organized displays and ensure stock availability for peak seasons.
- Conducted product demonstrations to enhance customer engagement and drive sales performance.
- Responded promptly to customer inquiries, resolving issues and ensuring satisfaction during store visits.
- Participated in training sessions to improve product knowledge and enhance sales techniques.
Education
Bachelor of Science - Aerospace Engineering
ASU
Tempe, AZ05-2030
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Shift Leader
Jersey Mike's Subs
10.2025 - Current
Pickup Shift Supervisor
Frys Food
01.2025 - 10.2025
Cashier
Frys Food
01.2025 - 10.2025
Team Sports Sales Associate
Dicks Sporting Goods
12.2023 - 12.2024
Bachelor of Science - Aerospace Engineering
ASU