Jack Rosenthal
Belgrade,MT
Summary
Proficient in operational analysis and process optimization, leading to significant improvements in financial outcomes. Committed to fostering team growth through mentorship and training initiatives. In-depth knowledge of culinary operations, enhancing product quality and sales metrics. A results-driven professional with a strong emphasis on collaboration and continuous learning.
Overview
35
35
years of professional experience
2
2
Certifications
Work History
DIRECTOR OF OPERATIONS
Confidential
Bozeman, MT
01.2021 - Current
- Oversee Fast-Casual operations for Multi-unit Franchise operator
- Increased sales by 12% through targeted operational enhancements
- Established operational standards through comprehensive training and mentoring programs
- Reduced operational loss and implemented effective food and labor controls
- Revamped store management to a better fit for company requirements and culture
- Established Franchise guidelines per company standards
- Trained Leadership team on policies, procedures, operational and administrative skills to be more efficient and successful
- Prepare for comprehensive discussion during interview to highlight key qualifications and experiences.
GENERAL MANAGER
Jersey Mike's Subs
North Bend, WA
01.2018 - 01.2021
- In less than 1-year increased sales by over 35% and 25% increase in the second year
- Oversaw sales, labor, purchasing, and financial operations, aligning resources to achieve strategic business objectives.
- Managed both labor and Food costs at or below company standards, hitting all benchmarks and bonus potential
- Managed store operations to streamline processes, enhancing efficiency and overall performance.
- Established guidelines and operational procedures
- Increased productivity by proper on-the-job staff training
- Managed a staff of 12-15
- Trained others for Management positions
- Hands-on training, led by example management
- Delivered customer service, contributing to high levels of customer satisfaction and repeat business.
- Maintaining high standards of cleanliness and organization in the unit and was considered the top in the state
SELF EMPLOYED
01.2015 - 01.2017
- Executed off-premise catering, delivering service and food for small events across Seattle.
MEDICAL INTERPRETER
Independent Contractor
01.2011 - 01.2015
- Interpreted Spanish and German during medical, legal, and industrial insurance appointments, facilitating clear communication between patients and providers
DIRECTOR FOOD & BAKERY
LIBORIO MARKETS
Denver, CO
01.2007 - 01.2010
- Directed store Food Service/Bakery Operations
- Achieved weekly sales exceeding $100,000 through strategic product selection and customer engagement
- Managed a staff of over 85
- Created operational guidelines and procedures to streamline Food Service/Bakery operations
- Increased productivity by proper equipment selection and purchasing dynamics
- Designed training guidelines that enhanced employee retention and improved workforce stability
- DENVER, CO
DIRECTOR FOOD & BAKERY
JONS MARKETPLACE
Los Angeles, CA
01.2004 - 01.2007
- Established food purchasing guidelines to enhance efficiency within food service purchasing structure
- Developed cost units for prepared foods, minimizing loss and optimizing costing models and recipes
- Oversaw 11 department managers and 3 area supervisors to ensure operational effectiveness.
- Merchandising for departments generating over 7M in annual sales
- Increased production through new infrastructure guided by purchasing outlines and selection of products that improved productivity and reduced direct labor costs
- LOS ANGELES, CA
BUSINESS AND MARKETING DEVELOPMENT - MULTI UNIT SALES
SYSCO FOODSERVICES
Seattle, WA
01.1991 - 01.1999
- Business Development Manager. Sysco Food Services-Seattle
- Business Development Manager - Reporting to the VP of Multi-Unit Accounts Liaison for such accounts as Cucina, Cucina - Le Ann Chins & other regional clients
- Western Regional Manager - Territory liaison for each of the 12 operating companies
- Increased sales growth by over 25% through acquisition of new business and client conversions
- Developed buying co-op for independent restaurant operators to enhance purchasing power and streamline procurement
- Key role in developing and implementing Ethnic market sales penetration
- Marketing Specialist - Reporting to the VP of Marketing - Initiated vendor relations with suppliers in Hispanic, Asian, and Italian markets; established program to accelerate account penetration by aligning product lines with market needs
- Research and study end user market for product needs specific to new trends and geographic requirements
- Oversaw regional strategies in Seattle, WA
Skills
- Excellent Computer Skills
- Financial management
- Inventory control
- Operational strategy
- Business development
- Customer relationship management
- Team leadership
- Training and mentorship
- Effective communication
- Conflict resolution
- Problem solving
- Leadership
- Training & Development
- Catering
- Culinary Experience
- Labor Cost Analysis
- Kitchen Experience
- Restaurant management
- Cooking
- Supervising experience
- Restaurant experience
- Sales
- Microsoft Office
- Administrative experience
- Fluent in Spanish
- Presentation Skills
- Decision making
- Cost control
- Business management
- Contract negotiation
- Vendor management
- Cost analysis and savings
- Purchasing and planning
Skills Certifications
- Excellent Computer Skills
- Spanish (Fluent)
- German (Fluent)
- Leadership
- Training & Development
- Catering
- Culinary Experience
- Labor Cost Analysis
- Kitchen Experience
- Restaurant management
- Cooking
- Supervising experience
- Restaurant experience
- Sales
- Extremely proficient in Computer Software & Technology
- Administrative experience
- Retail & Wholesale sales & Operations
- Teaching
- Presentation Skills
- Train the Trainer for Technical Training
- HACCP Alliance Certification
Languages
Spanish
Native/ Bilingual
German
Native/ Bilingual
Certification
HASAP Certification
Timeline
DIRECTOR OF OPERATIONS
Confidential
01.2021 - Current
GENERAL MANAGER
Jersey Mike's Subs
01.2018 - 01.2021
SELF EMPLOYED
01.2015 - 01.2017
MEDICAL INTERPRETER
Independent Contractor
01.2011 - 01.2015
DIRECTOR FOOD & BAKERY
LIBORIO MARKETS
01.2007 - 01.2010
DIRECTOR FOOD & BAKERY
JONS MARKETPLACE
01.2004 - 01.2007
BUSINESS AND MARKETING DEVELOPMENT - MULTI UNIT SALES
SYSCO FOODSERVICES
01.1991 - 01.1999