Summary
Overview
Work History
Education
Skills
Professional References
Certification
Hobbies and Interests
Timeline
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JACK ROYALS

MORRISVILLE,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Inspector

Carolina Basement Systems
08.2023 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.

Project Manager/Sales/Estimating Manager

Royals Commercial of Maryland, LLC/Alpha Insulation and Waterproofing
04.2021 - 08.2023
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Updated operational methods and oversaw accounting procedures for improved efficiency
  • Met project deadlines without sacrificing build quality or workplace safety
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Managed over $4 million worth of projects every year

Working Foreman

Royals Commercial of Maryland, LLC
05.2016 - 04.2021
  • Read and interpreted blueprints, sketches and specifications and set up boom lift machines prior to beginning work
  • Interpreted safety documentation and implemented compliant procedures on work sites to prevent accidents
  • Led team up to five installers
  • Attended 4 on-site meetings with subcontractors and general contractors per month.

Education

Bachelor of Arts - Music/Business

Chadron State College
Chadron, NE
07.2019

Skills

  • Great at adapting to new environments, networking while building lasting business relationships Able to time manage, prioritize while staying organized, and understand and meet needs of customers
  • Sales training
  • Competitor analysis
  • Problem-solving
  • Strong communication

Professional References

  • Tony Zarrillo, PPSI, (610) 733-1673, tony@ppsimd.com
  • Toby Trettin, Royals Commercial of Maryland, LLC, (410) 684-9303, ttrettin@alphaiwp.com
  • Stewart Royals, Royals Commercial of Maryland, LLC, (443) 542-3109, sroyals@royalscommercial.com

Certification

  • ABAA 3 (2019-current)
  • OSHA 30(2019-current)
  • Fraco Training(2019-current)
  • First Aid/CPR(2019/2021)
  • Proficient in Bluebeam, Excel, Word, Powerpoint

Hobbies and Interests

  • Being outdoors
  • Drumming
  • Table tennis
  • Playing tennis
  • Walking my corgi

Timeline

Sales Inspector

Carolina Basement Systems
08.2023 - Current

Project Manager/Sales/Estimating Manager

Royals Commercial of Maryland, LLC/Alpha Insulation and Waterproofing
04.2021 - 08.2023

Working Foreman

Royals Commercial of Maryland, LLC
05.2016 - 04.2021

Bachelor of Arts - Music/Business

Chadron State College
JACK ROYALS