Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Santa Ana

Austin,TX

Summary

Proven leader in business operations and development, with a track record of driving revenue growth and service expansion at Flyside Services. Skilled in project management and customer relationship management, I excel in leveraging competitive market analysis and decision-making to achieve results. Demonstrated ability to lead teams and improve customer satisfaction through meticulous attention to detail and strategic promotional planning.

Overview

5
5
years of professional experience

Work History

Business Operations & Development Manager

Flyside Services
03.2024 - Current
  • Developed and executed business growth strategies to increase revenue and expand service offerings.
  • Managed day-to-day operations, including resource allocation, workflow optimization, and project timelines to ensure efficient service delivery and customer satisfaction.
  • Analyzed market trends and customer feedback to inform decision-making and drive continuous improvement initiatives.

Server/Bartender

Westlake Country Club
08.2021 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Pieous
01.2020 - 08.2021
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Arts - Criminal Justice

Texas State University
San Marcos, TX
12.2024

Skills

  • Lead Generation
  • Project Management
  • Promotional Planning
  • Decision-Making
  • Negotiations
  • Customer Relationship Management
  • Inventory Management
  • Attention to detail
  • Competitive Market Analysis
  • Leadership

Timeline

Business Operations & Development Manager

Flyside Services
03.2024 - Current

Server/Bartender

Westlake Country Club
08.2021 - 03.2024

Server

Pieous
01.2020 - 08.2021

Bachelor of Arts - Criminal Justice

Texas State University
Jack Santa Ana