Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Stefansky

St. Michael,MN

Summary

Desktop support specialist supporting Department of Defense users with account provisioning software installation and workstation deployment. Troubleshoot hardware, network, and printer issues to restore service quickly. Maintain accurate service ticket records to document resolutions and track incidents.

Overview

1
1
year of professional experience

Work History

Information Technology Specialist

US Army National Guard
Augusta, GA, GA
06.2025 - 10.2026
  • Helped manage Department of Defense user support for desktop issues and account troubleshooting.
  • Set up user accounts, reset passwords, and configured access to servers and file management software to support operational readiness.
  • Installed software and set up workstations for Department of Defense personnel.
  • Installed software and deployed workstations for Department of Defense personnel.
  • Resolved hardware, network, and printer issues to keep Department of Defense offices operating efficiently.
  • Recorded service tickets and maintenance actions in tracking systems to maintain accurate records and support faster response times.
  • Updated maintenance actions in service ticket systems to improve data reliability.

Education

High School Diploma -

Rogers Highschool
Rogers
06-2023

Skills

  • Desktop support
  • Account provisioning
  • Password management
  • Software installation
  • Software configuration
  • Workstation deployment

Timeline

Information Technology Specialist

US Army National Guard
06.2025 - 10.2026

High School Diploma -

Rogers Highschool
Jack Stefansky