Summary
Work History
Education
Skills
Teamwork and leadership
Timeline
Generic

Jack Tempest

STERLING HEIGHTS,MI

Summary

Proficient Shift Manager knowledgeable about customer service and team management. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems or knowing who to ask to solve them. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Skilled Detail-oriented Tour Operator with a passion for sharing the history of wherever is asked of me with guests. Drives sales through excellent customer service skills. Ready to take on whatever job is needed.

Work History

Tour Guide

  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 18 people on tours of De la Salle (My high school).
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences
  • Trained apprentice guides to educate on information to present to tourists and travelers
  • Maintained excellent attendance record, consistently arriving to work on time
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Shift Manager

Tropical Smoothie
Fraser, MI
03.2021 - 08.2021
  • Trained and mentored new employees to maximize team performance.
  • Key part in team which helped bring in over $3,000 per day
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Coached crew members to optimize performance and motivate them toward more efficient work.
  • Kept productiveness of restaurant on track even with lack of employment during the pandemic
  • Helped increase team productiveness

Education

High School Diploma -

De La Salle Colligate
Warren, Michigan
05.2021

GED -

Michigan State University
East Lansing, MI

Skills

  • Willing to learn
  • Hardworking
  • Understanding
  • Patient
  • Skilled in teamwork/leadership
  • Skilled in backroom stocking
  • Skilled in customer service

Teamwork and leadership

Played soccer for my entire life including both travel and high school, and captained for teams in both. Captaining teams helped me become skilled in leadership and teamwork and really enjoy working in teams. This also taught me the importance of hard work and commitment.

Timeline

Shift Manager

Tropical Smoothie
03.2021 - 08.2021

Tour Guide

High School Diploma -

De La Salle Colligate

GED -

Michigan State University

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Jack Tempest