Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jack Tozzi

Hamilton

Summary

Dynamic and detail-oriented professional with proven expertise in money handling and relationship building at TD Bank. Recognized for enhancing customer satisfaction through efficient transaction processing and maintaining regulatory compliance. Committed to operational excellence, fostering trust, and delivering exceptional service in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Bank Teller

TD Bank
04.2025 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Sales Associate

Wawa
02.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associate of Applied Science - Business Administration

Mercer County Community College
Trenton, NJ
09-2026

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Relationship building
  • Data entry efficiency
  • Regulatory compliance
  • Balance transfers
  • Transaction processing accuracy

Timeline

Bank Teller

TD Bank
04.2025 - Current

Sales Associate

Wawa
02.2020 - Current

Associate of Applied Science - Business Administration

Mercer County Community College

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Jack Tozzi