Jack Truax
Tampa,FL
Summary
Experienced and professional cyber security specialist with four years of hands-on expertise in utilizing top-tier tools, including SIEM and EDR. In addition to practical experience, I have dedicated significant time to self-study, acquiring proficiency in essential cyber penetration tools like Nmap and Burp Suite. This knowledge enables insightful recommendations for remediation actions against these tools. As a Shift Lead and Sales Engineer, successfully trained customers and analysts, enhancing their understanding of cybersecurity. Eager to extend this training to a wider audience while continuously expanding knowledge across diverse cybersecurity domains.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Analyst Shift Lead
Deepwatch
04.2023 - Current
- Handled customer incidents and handed them off to the Incident Response team
- Formulated a training plan for all new hires that was adopted company wide for all incoming analysts
- Worked with various departments on projects for the betterment of our customers
- Maintained my 100% analyst retention rate in my time as a shift lead
SALES ENGINEER
ReliaQuest
09.2022 - 01.2023
- Worked with prospective and existing customers to identify and analyze requirements of hardware needed, establishing optimal solutions to fit needs
- Set appointments with potential clients to discuss product features and benefits
- Negotiated with clients to reach agreements on pricing, delivery schedules and other details of contracts
- Supported sales staff by providing technical expertise about products and solutions to clients.
ANALYST SHIFT LEAD
ReliaQuest
06.2021 - 09.2022
- Worked with various departments to meet desired customer outcomes on projects that included ad-hoc penetration testing, advanced content review and training on tools such as CrowdStrike or LogRhythm
- Streamlined inefficient process reducing total time spent working on task by 90%
- Worked with the recruitment team to streamline the interview process resulting in an increase in pass rate while maintaining quality and a 75% reduction in time spent during interviews
- Maintained a 100% retention rate of all analysts on my team and worked to promote over 75% of them to desired positions or analyst tier.
CYBER SECURITY ANALYST
ReliaQuest
05.2021 - 06.2022
- Investigated potential breaches in customer environments and provided write ups of the incidents and recommendations on how to remediate them
- Worked with leadership to increase the fidelity of metrics allowing for more accurate understanding of analyst contributions
- Proactively searched for content tuning opportunities that reduced customer false positive rates
- Acted as a liaison for multiple customer accounts answering technical questions they had, addressing issues in workflow and working with them to reach desired outcomes.
STUDENT TECHNICIAN
Valparaiso University
05.2017 - 05.2019
- Oversaw daily performance of computer systems
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
DATA ANALYST INTERN
Comcast
06.2018 - 08.2018
- Merged spreadsheets from various sources to create a more compact and centralized platform
- Analyzed and interpreted financial data and compiled statistic reports on current financial development plans.
CASHIER
Chick Fil A
11.2014 - 08.2015
- Served customers and ensured their food was delivered fast and accurately
- Was given employee of the month many times.
Education
CERTIFICATION IN CYBER SECURITY -
Northwestern University
Chicago, ILLINOIS02.2020
BACHELOR OF SCIENCE (B.S.) IN COMPUTER ENGINEERING - undefined
Valparaiso University
Valparaiso, IN05.2019
Skills
- SIEM (Splunk, LogRhythm, QRadar, Azure Sentinel)
- EDR (CrowdStrike, Carbon Black, Sentinel One)
- Programming (C,C,C#, Python, Java)
- ServiceNow
- Remediation Activities
- Risk Mitigation
- Technical Training
- Team Management
- Customer Support and Retention
- Technical Documentation
Certification
Network
Personal Information
Title: CYBER SECURITY SPECIALIST
Extracurricular Activities
Sigma Pi (ΣΠ) Robotics Football Captain
Timeline
Analyst Shift Lead
Deepwatch
04.2023 - Current
SALES ENGINEER
ReliaQuest
09.2022 - 01.2023
ANALYST SHIFT LEAD
ReliaQuest
06.2021 - 09.2022
CYBER SECURITY ANALYST
ReliaQuest
05.2021 - 06.2022
DATA ANALYST INTERN
Comcast
06.2018 - 08.2018
STUDENT TECHNICIAN
Valparaiso University
05.2017 - 05.2019
CASHIER
Chick Fil A
11.2014 - 08.2015
CERTIFICATION IN CYBER SECURITY -
Northwestern University
BACHELOR OF SCIENCE (B.S.) IN COMPUTER ENGINEERING - undefined
Valparaiso University
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