Jack Vu
Portland
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
USA Roofing & Waterproofing
09.2023 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Quality Assurance team lead/ Human Resources team lead
StockX
10.2021 - 06.2023
- WMS Rollout - Onboarding new hires and continuous training up to Business Expectations on WMS procedures and updates - Create process flows, SOPS, and recommendations that maintain business expectations and performance standards - Develop periodic performance reports and distributes them to stakeholders - Gather and interpret relevant data from managed warehouse locations (inventory levels, warehouse capacity, costs, productivity, demand patterns, etc.) - Lead weekly meetings with key vendors to review actual performance, estimate future demand and resolve operational issues - Track and report out on daily, weekly and monthly KPIs - Assist in mapping out site specific Quarterly OKRs - Ensure headcount is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments
- Work interactively with the business teams as they develop short and long-term growth strategies. - Provide coaching and training to both new team members and those struggling to hit productivity goals2
Assistant Manager
Just Sports Clackamas Town Center
05.2017 - 01.2020
- Completed inventory audits to identify losses and project demand.
- Assigned work and monitored performance of project personnel.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Bachelor of Science - Business Administration And Management
Portland State University
Portland, OR04.2022
Bachelor of Science - Business Administration And Management
Mt. Hood Community College Business & Marketing
Portland, OR06.2018
High School Diploma -
Centennial High school
Gresham, OR04.2017
Skills
- Conflict Resolution
- Process Improvement
- Decision Making
- Staff Training
- Budget Management
- Problem Solving
- Logistics Management
- Supply Chain Management
- Quality Assurance
- Resource Allocation
- Inventory Control
- Customer Service
- Team Leadership
- Project Management
References
- Jeffrey Edwards-Hunt, manager, (971) 274 - 8587, Jeff.edwardshunt@gmail.com
- Jose Cano, Senior Manager of Operations, (917) 915 - 8007, Josecano@stockx.com
- Jason Alawar, Co-captain at StockX, (916) 835 - 6090, Jasonalawar@stockx.com
- Chris Caven, Owner of USA Roofing & Waterproofing, (541) 221 - 4129, Ccaven@usaroofingpdx.com
Timeline
Supervisor of Operations
USA Roofing & Waterproofing
09.2023 - Current
Quality Assurance team lead/ Human Resources team lead
StockX
10.2021 - 06.2023
Assistant Manager
Just Sports Clackamas Town Center
05.2017 - 01.2020
Bachelor of Science - Business Administration And Management
Portland State University
Bachelor of Science - Business Administration And Management
Mt. Hood Community College Business & Marketing
High School Diploma -
Centennial High school
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