Jack Walker
Columbia,MO
Overview
37
37
years of professional experience
Work History
Customer Service
Columbia Mall CarWash
Columbia, MO
01.1999 - 04.2018
- Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Routinely answered customer questions regarding merchandise and pricing.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
Security Director
Valor Security Services
Marietta, GA
09.1990 - 01.1999
- Supervised grounds, employee entrances and exits and security officers on duty.
- Oversaw a team of up to [Number] security officers and managed administrative duties, including scheduling and performance evaluations.
- Trained [Number] new security officers in a [Timeframe] period.
- Recorded incident reports with detailed accounts of occurrences.
- Improved security awareness by holding workshops for up to [Number] company employees.
- Implemented security measures, which resulted in a [Number]% decrease in incidents.
- Developed improved training methods with a focus on public safety and officer awareness.
- Monitored property and investigated any areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Conducted [Number] security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Led a team of [Number] guards in monitoring a high volume of mall traffic during peak hours and days.
- Detained and interviewed shoplifters, resulting in a [Number] % higher rate of cash and merchandise recovery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Drafted security operating procedures and training materials for the human resources department.
- Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
- Processed both internal and external case sheets.
- Oversaw staff timekeeping entries and reports through [Software program] payroll management program.
Staff Sergeant
US Army
Fort Polk, LA
12.1980 - 08.1992
- Supervised all logistical functions supporting a battalion of [Number] Army Reserve Soldiers.
- Prepared daily, weekly and monthly situational reports for higher headquarters.
- Accounted for more than $[Amount] million in deployable and installation equipment.
- Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE).
- Conducted monthly and annual inventories for inventory totaling $[Amount] .
- Identified and resolved equipment shortages.
- Updated and filed supply records and forms.
- Coordinated the logistical movement of [Number] soldiers from home stations to deployed theaters in [Place Name 1] and [Place Name 2] .
- Received [Item 1] , [Item 2] and [Item 3] into inventory and storage.
- Reported the status and completion procedures for ongoing projects accurately and promptly to geospatial team members.
- Trained [Number] personnel on basic router configurations and LAN switch troubleshooting.
- Coordinated and implemented a satellite migration for [Number] satellite terminals.
- Maintained and made configuration changes to [Server type] servers.
- Delivered logistical support and verified that all deploying organizations had necessary supplies and equipment.
- Mentored and trained [Number] direct and [Number] indirect reports.
- Developed operational concepts and training to transition logistics operations to the [Nationality] forces.
Education
High School Diploma -
Mt Vernon High School
Mount Vernon, MO1968
Timeline
Customer Service
Columbia Mall CarWash
01.1999 - 04.2018
Security Director
Valor Security Services
09.1990 - 01.1999
Staff Sergeant
US Army
12.1980 - 08.1992
High School Diploma -
Mt Vernon High School