John "Jack" Pearson Davis
Gainesville,FL
Summary
Considerable experience within the field of customer service, both in retail sales and food industries. Empathetic and understanding towards those served in every employed workplace, while holding a professional and personable presence, allowing clear and coherent communication between both employers and customers.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Gainesville Smoke and Cigar
11.2022 - Current
- Consistent regiment of maintaining the cleanliness of the shop all throughout the work day
- Ensuring the opportunity to educate about 150 customers each day about products being purchased while encouraging safety and proper research
- Organizing products on shelves to ensure visual accessibility to customers
- Constantly conversing with customers to ensure adequate understanding of their personal and monetary needs
- Working effectively in a fast-paced environment while maintaining a calm, friendly demeanor
Proctor
Alachua County Public School, Department of Career and Technical Development
09.2023 - 01.2025
- Responsible for maintaining the integrity and security of online exams
- Communicating with teachers to understand guidelines for individual exams
- Establishing cordial relationships with students and teachers to ensure comfortability
- Understanding of technology used for testing
- Frequent troubleshooting with ACPS management and supervisors in case of glitches or system crashes
Host
Liquid Ginger
04.2022 - 05.2023
- Provided support for servers and bartenders by taking responsibility of bussing dishes, cleaning tables, and washing bar glasses
- Handled a high volume of online and call-in orders, requiring accurate and coherent handwriting and hand-delivery to the kitchen
- Seated large parties of people during busy shifts, involving extensive communication between both servers and restaurant management
- Served customers at the entrance by providing estimated wait times for seating and assisting customers with placing takeout orders
- Responsible for cleaning the bathrooms, refilling soap and paper towel dispensers, and assisted in sweeping floors at least 1-2 times a week
Retail Sales Associate
Walgreens
06.2021 - 03.2022
- Cashiering and money counting duties
- Assisted with unloading weekly product shipments within an allotted time period, requiring time management and team coordination
- Routinely monitored the store to ensure the visual appeal and organization of shelved products
- Responsible for cleaning and sanitizing bathrooms, mopping floors, restocking paper towels, and hand soap dispensers
- Acquired knowledge pertaining to assembling canvas paintings, Christmas decorations, photobooks, and posters
- Problem-solving skills utilized towards providing solutions for customers with issues related to out-of-stock items, online purchasing, and in-store computers used to place photo orders
Retail Sales Associate
Tropical Smoothie Cafe
06.2020 - 01.2021
- Participated in hands-on, fast-paced preparation of memorized drink recipes for satisfied, regularly-attending customers
- Implemented a steady work-flow, which required prioritizing specific steps in order to complete food and drink orders for customers
- Acquired an in-depth understanding of operating a point of sale system, utilizing such knowledge in a time-sensitive manner
- Properly instructed in food safety procedures, undergoing the process of sanitizing cutlery and food storage bins about 5 times a day
Barista
Starbucks Coffee
02.2019 - 12.2019
- Assisted customers with the company's reward system while promoting new seasonal products and applicable deals to help them save money
- Pleasantly interacted and connected with customers throughout the workday
- Implemented fast-paced problem-solving strategies while consistently communicating with team management to ensure customer satisfaction
- Cleaned counters, floors, bathrooms, espresso and coffee-brewing machines, and utensils daily
- Interacted within an open and friendly environment alongside my coworkers, while maintaining priority towards productivity and delivering quality products to customers
Education
Associate of Arts - Jazz Performance For Upright Bass
- Vires and Mores Scholarship Recipient
- Performed and studied alongside several high-profile musicians prevalent within the local jazz community
- Acquired a practice regiment that allowed me to understand the importance of refining the skills necessary to achieve success
High School Diploma -
01.2017
- Attended the Midwest Clinic International Band and Orchestra Conference in Chicago, IL, which "offers guests interested in music education an array of clinics and exhibits, as well as access to music and teaching icons."
- Awarded Louis Armstrong Jazz award in eleventh grade for "outstanding musical achievement and an incredible dedication to the program", typically restricted to students in their senior year
Skills
- Customer service
- Problem-solving
- Reliability and punctuality
- Relationship building
- Professional appearance
- Store maintenance
- Conflict resolution
- Sales expertise
- Policy and procedure adherence
- Strong communication
- Upselling strategies
- Point of sale operation
Timeline
Proctor - Alachua County Public School, Department of Career and Technical Development
09.2023 - 01.2025
Retail Sales Associate - Gainesville Smoke and Cigar
11.2022 - Current
Host - Liquid Ginger
04.2022 - 05.2023
Retail Sales Associate - Walgreens
06.2021 - 03.2022
Retail Sales Associate - Tropical Smoothie Cafe
06.2020 - 01.2021
Barista - Starbucks Coffee
02.2019 - 12.2019
Florida State University - Associate of Arts, Jazz Performance For Upright Bass
Buchholz High School - High School Diploma,
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