JACKELINE AGUILAR
Duluth,GA
Summary
As a positive and energetic customer service representative with over 5 years of frontline experience in dynamic environments, I bring a strong skill set tailored to meet diverse customer needs. My track record demonstrates a commitment to fostering trust, ensuring satisfaction, and resolving concerns with a consistently upbeat approach. I thrive in new environments, eagerly embracing opportunities to learn and enhance my skill set, always aiming to elevate my work ethic. I'm a hands-on individual, dedicated to delivering top-notch service.
Overview
9
9
years of professional experience
Work History
Part Time Sales Manager
Carter’s
09.2025 - Current
- Led sales team to exceed quarterly targets through strategic planning
- Analyzed sales data
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built client relationships through excellent customer service and consistent followups.
- Handled floor moves
Painter
JUVENCIOS PAINTINGS
09.2022 - 06.2025
- Surface Preparation: Priming, sanding, and cleaning surfaces before painting to ensure proper adhesion of paint.
- Paint Application: Applying paint to various surfaces using brushes, rollers, or sprayers, ensuring even coverage and quality finishing.
- Equipment Maintenance: Cleaning and maintaining painting tools and equipment to ensure they function properly and remain in good condition.
- Coordination: Collaborating with other construction team members, such as contractors or supervisors, to coordinate painting schedules and tasks within the broader construction project.
- Material Handling: Handling and storing paint, solvents, and other materials in a safe and organized manner.
- Documentation: Maintaining records of paint colors used, quantities applied, and any other relevant project documentation.
- Communication: Communicating effectively with supervisors, clients, and other team members regarding project progress, requirements, and any issues that arise.
Customer Service & Customer Support
HONDA FINANCIAL SERVICES
07.2021 - 08.2022
- Processed Extension/Deferral agreements
- Processed Daily Deposit’s with checks that were make out to AHFC
- Handled the companies email and fax inboxes.
- Uploaded customers documents to their accounts that were coming in.
- Processed Customer, Dealership, Bank checks that needed to go towards customer’s accounts.
Server
LAS CHELAS
06.2020 - 04.2021
- Greeting Customers: Welcoming guests as they arrive, showing them to their table, and providing menus.
- Taking Orders: Listening attentively to customers, answering questions about the menu, suggesting specials, and accurately recording their orders.
- Delivering Food and Beverages: Bringing orders from the kitchen to the table, ensuring the correct dishes are served to the right guests, and promptly addressing any issues or modifications.
- Knowledge of Menu and Specials: Having a good understanding of the menu, including ingredients, preparation methods, and any allergens or dietary restrictions.
- Maintaining Cleanliness: Keeping the dining area clean and presentable, resetting tables efficiently, and ensuring a tidy environment for guests.
- Providing Recommendations: Suggesting food and drink pairings, recommending popular or signature dishes, and catering to individual preferences when possible.
- Handling Payments: Bringing the check, processing payments accurately, and providing change or processing credit card transactions.
- Customer Service: Being attentive to guests’ needs, addressing any concerns or complaints promptly and professionally, and ensuring a pleasant overall experience.
- Collaboration with the Kitchen: Communicating effectively with the kitchen staff to ensure orders are prepared correctly and delivered in a timely manner.
- Upselling and Add-ons: Suggesting additional items such as desserts, drinks, or sides to enhance the dining experience.
Cash Register Clerk
CRACKER BARREL
08.2019 - 04.2020
- Processing Transactions: Ringing up purchases accurately and efficiently using a cash register or point-of-sale (POS) system.
- Handling Payments: Accepting cash, credit/debit cards, checks, or other forms of payment and providing accurate change if necessary.
- Customer Service: Greeting customers, answering questions about products or services, and providing assistance with purchases.
- Maintaining Inventory: Monitoring stock levels, informing management of low inventory, and occasionally restocking items at the checkout area.
- Ensuring Accuracy: Double-checking prices, discounts, and quantities to ensure the customer is charged correctly.
- Balancing Cash Drawer: Counting cash at the beginning and end of shifts to ensure the register's balance and accounting for any discrepancies.
Server Assistant
OCEANAIRE
05.2018 - 03.2020
- Table Setup and Clearing: Setting and clearing tables before and after guests dine, ensuring they are clean and properly arranged with utensils, plates, and glassware.
- Refilling Supplies: Checking and replenishing condiments, napkins, and other necessary items on dining tables.
- Assisting Servers: Supporting servers by delivering food from the kitchen to the dining area, helping to carry trays, and collaborating to ensure orders are accurately delivered to the correct tables.
- Bussing Tables: Clearing used dishes, glasses, and utensils promptly once guests finish their meals, ensuring tables are ready for new guests.
- Maintaining Cleanliness: Keeping the dining area clean, including floors, chairs, and any visible surfaces, to provide a pleasant atmosphere for guests.
- Assisting with Guest Requests: Responding to guest requests for additional items, such as extra napkins, drinks, or condiments, and promptly communicating these needs to servers or kitchen staff.
- Supporting Workflow: Assisting in maintaining the flow of service by collaborating with servers and kitchen staff to ensure timely delivery of food and beverages.
Retail Sales Associate
CARTER’S
11.2017 - 01.2019
- Customer Assistance: Greeting customers, offering assistance, and guiding them through the store. Answering questions about products, prices, and availability.
- Sales: Actively engaging customers to understand their needs, suggesting products, and assisting with selections to drive sales.
- Operating the Point-of-Sale (POS) System: Ringing up purchases accurately, handling payments, processing returns or exchanges, and issuing receipts.
- Product Knowledge: Maintaining comprehensive knowledge about the store's merchandise, including features, benefits, uses, and available options.
- Stocking and Merchandising: Restocking shelves, arranging displays, and ensuring products are presented attractively. Participating in inventory management tasks.
- Customer Service: Handling customer inquiries, complaints, and resolving issues in a professional and timely manner to ensure customer satisfaction.
- Upselling and Cross-selling: Suggesting complementary products, accessories, or upgrades to enhance the customer's shopping experience and increase sales.
- Maintaining Cleanliness: Keeping the sales floor, fitting rooms, and checkout areas clean and organized to create a welcoming environment for customers.
- Adhering to Store Policies: Following company policies and procedures regarding sales, returns, exchanges, and customer interactions.
- Promotions and Loyalty Programs: Informing customers about ongoing promotions, discounts, or loyalty programs to encourage additional sales and enhance customer loyalty.
- Security Measures: Being vigilant about theft prevention, monitoring for suspicious activity, and following store security protocols.
Education
High School Diploma - undefined
Phoenix High School
Lawrenceville, GA12.2018
Skills
- Package Processing Equipment
- Team Building
- Organization
- Inbound and Outbound Calling
- Astonishing Work Ethic
- Sales Expertise
- Proficient in MS Office
- Customer Relations
- Model Time Management
Timeline
Part Time Sales Manager
Carter’s
09.2025 - Current
Painter
JUVENCIOS PAINTINGS
09.2022 - 06.2025
Customer Service & Customer Support
HONDA FINANCIAL SERVICES
07.2021 - 08.2022
Server
LAS CHELAS
06.2020 - 04.2021
Cash Register Clerk
CRACKER BARREL
08.2019 - 04.2020
Server Assistant
OCEANAIRE
05.2018 - 03.2020
Retail Sales Associate
CARTER’S
11.2017 - 01.2019
High School Diploma - undefined
Phoenix High School