Jackeline Gallo
Orlando,FL
Summary
Dynamic and results-oriented professional with a proven track record in effective communication and problem-solving. Excelled in enhancing customer satisfaction and loyalty, demonstrated through proficient computer skills and a customer service-centric approach. Achieved significant improvements in team collaboration and sales outcomes, leveraging strong interpersonal abilities and sales expertise.
Overview
5
5
years of professional experience
Work History
Camp Counselor
Dramatic Education
12.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
Commission Sales Associate
Petland Pembroke Pines
01.2023 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Guest Service Representative
Camelback Lodge
01.2020 - 08.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Education
No Degree - Theatre
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA08.2023
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2018
Skills
- Effective Communication
- Problem-Solving
- Customer Service
- Computer Skills
- Product Sales
- Data entry proficiency
Languages
Spanish
Professional Working
ASL
Elementary
Timeline
Camp Counselor
Dramatic Education
12.2023 - Current
Commission Sales Associate
Petland Pembroke Pines
01.2023 - 05.2023
Guest Service Representative
Camelback Lodge
01.2020 - 08.2022
No Degree - Theatre
East Stroudsburg University of Pennsylvania
High School Diploma -
East Stroudsburg Senior High School South