JACKELINE HERNANDEZ
Coral Springs,FL
Summary
Skilled team player with strong background in fast pace environments. Great communication skills. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
My Lash Studio
Coral Springs, FL
03.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Monitored front areas so that questions could be promptly addressed.
Pizza maker/ cashier
Your Pie
Coral Springs, FL, USA
01.2019 - 10.2019
- Provide a clean workspace and assure sanitation before and after handling the food
- Required to make the dough to the standard of the restaurant to ensure no breaking or overly thin finish
- Listen and giving suggestions to ingredients hand picked by the customers
- Provided upbeat and positive attitude towards all personnel and customers having the ability to multitask and work in a fast pace environment
- Required adamant attention to multiple pizza/paninis to ensure best quality food
- Ensured a clean workplace for closing including mopping, sweeping, cleaning tables, dishes, and checking all food that needs filling and to be stored
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Recognized for providing strong customer service with high degree of accuracy
- Answered questions regarding special and seasonal products
Education
High School Diploma -
Coral Springs high school
Coral Springs, FlSkills
- Cash handling
- Customer service
- Cash register operation
- Conflict resolution
- Product recommendations
- Merchandise restocking
- Reception management
- Reception area maintenance
- Appointment setting
- Payment collection
- Client relations
- Calendar management
- Scheduling appointments
- Appointment scheduling
- Visitor access management
- Supply management
- Fee collection
- Call handling
- Phone and email etiquette
- Decision-making
- Staff scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
My Lash Studio
03.2024 - Current
Pizza maker/ cashier
Your Pie
01.2019 - 10.2019
High School Diploma -
Coral Springs high school