JACKELINE MERCADO CEDENO

• Monitored and recorded pre- and post-treatment vital signs and patient weight
• Communicated any abnormal findings to the nurse supervisor promptly
• Ensured environmental cleanliness and safety, maintaining the integrity and aesthetics of all areas
• Documented and reported patient care data and findings accurately and promptly
• Alerted nursing staff to changes in patient condition swiftly, securing necessary assistance
• Performed medical assistant responsibilities as needed, including DOT drug screens, breath alcohol tests, audiograms, vision tests, phlebotomy, urinalysis, vital signs monitoring, wound care, and maintaining medical records
• Reviewed treatment sheets for completeness, verified nursing signatures, and addressed any omitted or incorrect entries as appropriate
• Recorded and communicated observations of patient behavior, complaints, or physical symptoms to the nursing team
• Provided training and mentorship to new hires, ensuring adherence to company policies and standardized procedures
• Inspected workstations to confirm they are clean, sanitized, and prepared for the incoming shift

• Perform phlebotomy procedures, including venipuncture and capillary draws, with a high degree of accuracy and care
• Manage inventory of supplies and equipment, ensuring availability and proper maintenance
• Resolve patient and staff issues promptly and effectively, maintaining high levels of customer satisfaction
• Maintain accurate records of patient interactions and sample collections, ensuring data integrity and confidentiality
• Collaborate with healthcare providers and administrative staff to streamline processes and improve service delivery
• Implement quality control measures, regularly reviewing and updating protocols to enhance efficiency and patient safety
• Conduct regular team meetings to communicate updates, address concerns, and reinforce best practices
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Conducted regular audits to verify compliance with all healthcare regulations, updating protocols as needed.
• Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples
• Improved patient experience by explaining collection processes while demonstrating genuine care
• Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error
• Communicated with all technicians and insurance providers to provide a seamless experience for patients, leading to a 10% reduction in wait time

• Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures.
• Verifies test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.
• Verifies patient identification and explains sampling procedures to patients.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
• Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
• Tracks collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed.

• Ensured full compliance of center employees with federal, state, local, and company regulations related to quality, product safety, and daily operations, maintaining a high standard of safety for donors, employees, and products.
• Scheduled employee hours effectively to align with business demands, optimizing staffing levels and resource allocation.
• Applied strong knowledge of Inventory Control and general accounting principles to uphold best practices in inventory management.
• Managed production areas, motivating employees to achieve performance goals while adhering to company quality standards and procedural guidelines.
• Promptly addressed and resolved concerns from both donors and employees to maintain a positive environment.
• Documented and counseled employees on non-conforming events, collaborating with management to identify root causes and implement corrective actions.
• Performed all non-core area tasks as needed, supporting Center Supervisors and ensuring smooth operations across departments.
• Maintained qualifications and performed essential duties across Medical History, Phlebotomy, and Sample Processing areas to support team objectives.

Monitored and recorded pre- and post-treatment vital signs and patient weight

• Communicated any abnormal findings to the nurse supervisor promptly
• Ensured environmental cleanliness and safety, maintaining the integrity and aesthetics of all areas
• Documented and reported patient care data and findings accurately and promptly
• Alerted nursing staff to changes in patient condition swiftly, securing necessary assistance
• Performed medical assistant responsibilities as needed, including DOT drug screens, breath alcohol tests, audiograms, vision tests, phlebotomy, urinalysis, vital signs monitoring, wound care, and maintaining medical records
• Reviewed treatment sheets for completeness, verified nursing signatures, and addressed any omitted or incorrect entries as appropriate