JACKELINE MONTES SANCHEZ
Plano
Summary
Results-driven Restaurant Operations Manager with expertise in operations management, staff hiring, training, and team performance. Leads large teams while fostering a high-performance culture and optimizing labor management. Excels in problem-solving, compliance, and efficiency improvements to support daily operations in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Management Assistant
McDonald's Restaurant
Plano
01.2000 - Current
- Seasoned restaurant operations leader with extensive experience in talent acquisition, workforce training, and multi‑unit operational execution. Onboarded and developed teams during new restaurant openings and product rollouts, ensuring seamless integration of corporate standards. Expert in labor management, consistently producing optimized schedules for 56–60 employees aligned with sales forecasts and operational demands. Oversaw inventory, analyzed food costs, and ordered supplies strategically, maintaining accuracy and compliance across all operational areas. Led with strong leadership and organizational skills, driving performance in fast-paced, high-volume environments.
- Managed daily restaurant operations to ensure smooth functionality to ensure efficient restaurant functionality.
- Oversaw inventory levels to ensure stock availability and accuracy.
- Trained new staff on company policies and procedures to support management.
Manager
mcdonalds
Plano
01.2000 - Current
- Supervised team members to ensure efficient restaurant operations and customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed employee schedules to maintain adequate staffing levels during peak hours.
- Coordinated daily operations to ensure compliance with health and safety regulations.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Monitored staff performance to identify and address improvement opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coached and mentored team members, enhancing job performance and team capabilities.
- Trained new staff on food safety practices and operational procedures.
- Implemented quality control measures to uphold company standards.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Carnegie Vanguard High School
Houston, TX06-2000
Skills
- Operations oversight
- Budget Management
- Cost control
- Schedule optimization
- Inventory management
- Supply chain management
- Recruitment and onboarding
- Training leadership
- Team leadership
- Decision-making
- Client Coordination
- Employee Engagement
Languages
Spanish
Professional
English
Professional
Timeline
Management Assistant
McDonald's Restaurant
01.2000 - Current
Manager
mcdonalds
01.2000 - Current
High School Diploma -
Carnegie Vanguard High School