Jackeline Morales Tolchá
Los Angeles,USA
Summary
Detail-oriented Paralegal with a strong foundation in legal principles and a proven ability to support attorneys effectively. Demonstrates exceptional organizational skills and a commitment to excellence, with a track record of exceeding client expectations in high-pressure environments. Core competencies include problem-solving, communication, and meticulous attention to detail, complemented by several years of experience in customer-focused roles. Eager to contribute to a dynamic legal team while continuing professional development within the legal field.
Overview
3
3
years of professional experience
Work History
Front of the House Guest Specialist
MATEO’S ICE CREAM AND FRUIT BARS
07.2023 - Current
- Listen to customers’ questions and concerns and provide answers or responses
- Provide exceptional customer service in person or through phone calls
- Keep a record of inventory and make a list of supplies that were needed
- Take orders, calculate charges, and process billing or payments
- Respond to customer request, offering excellent support and tailored recommendations to address needs
- Investigated and resolved customers complaints in a timely manner
- Improved product knowledge on a continuous basis to provide best service
- Quality inspection of product and have a keen eye for details
- Work with fellow teammates to finish all store task and give best service to clients
- Work on multiple tasks at the same time and order them by priority
Administrative Assistant
Irreverent Boutique
01.2022 - 07.2023
- Communicated with supervisor about daily task that needed to be accomplished
- Organized inventory for sale items, sort and prepare products
- Updated google spreadsheets with new inventory details
- Provide information about products and services to clients
- Review or make changes to customer accounts
- Inspect product in case of any damages or tears
- Communicate with clients to resolve any pending charges
- Packed orders and input tracking information into USPS
- Take orders, calculate charges using google spreadsheets, and process billing or payments
Education
Paralegal Certification -
Los Angeles City College
true06-2025
Bachelor of Arts - History
California State University, Northridge
Northridge, CA05.2023
Skills
- Payment processing
- Computer skills
- Verbal and written communication
- Cash handling experience
- Data entry
- Documentation and reporting
- Customer service
- Inventory monitoring
- Google Sheets and Slides
- Microsoft Outlook and Excel
- Language proficiency
- Guest relations
- Brand representation
- Customer relations
- Complaint handling
- Technologically-savvy
- Cross-cultural sensitivity
- Exceptional communication
- Guest orientation
- Issue resolution
- Detail-oriented
Languages
Spanish
Professional
Timeline
Front of the House Guest Specialist
MATEO’S ICE CREAM AND FRUIT BARS
07.2023 - Current
Administrative Assistant
Irreverent Boutique
01.2022 - 07.2023
Paralegal Certification -
Los Angeles City College
Bachelor of Arts - History
California State University, Northridge
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